# Junze He

> Senior Software Engineer at Zendesk

Location: Greater Boston, United States
Profile: https://flows.cv/junze

Engineer early in his career and excited about scaling and architectural design. Loves reading technical books to learn best practices. A strong communicator that recognizes different audiences require different jargon. Well liked by peers for eagerness to pair program or offer advice at the drop of a hat. Avid high level volleyball and ping pong player, biker, and sci fi reader.

Experienced Software Engineer with a demonstrated history of working in the financial services industry. Skilled in Ruby, Vim, Application Architecture, Linux, and Amazon Web Services (AWS). Strong engineering professional with a Bachelor's degree focused in Computer Science from University of Illinois at Urbana-Champaign.

## Work Experience
### Senior Software Engineer @ Zendesk
Jan 2021 – Present

### Software Engineer @ PatientIQ
Jan 2020 – Jan 2021
- Contribute changes across the full stack for the core product following Test Driven Design principles
- Scaling optimizations for multiple pages to more efficiently fetch data
- Refactor critical components to be more understandable 
- Revamp CircleCI pipeline to utilize parallelism and caching, significantly reducing build times 
- Successfully advocated for the adoption of a pairing culture
- Tech Used: Ruby on Rails, Sidekiq, Graphql, Jquery, React

### Software Engineer @ Braintree
Jan 2017 – Jan 2020 | Greater Chicago Area
- Improved CI/CD user experience by evangelizing the migration to Jenkins Pipelines from Jenkins jobs
- Enabled Continuous Deployment to Production through secure Jenkins workers using Ruby, AWS, Terraform, and AppAmor
- Automated and standardized release approval process using a Slackbot created with Ruby on Rails and a Postgres backend
- Standardized deployment process, environments, and tooling through setting up initial Kubernetes infrastructure
- Ensured all Continuous Integration builds have passed before a deploy using a Slackbot created in Ruby with a Postgres backend
- Provided support for tooling to internal users using clear and easy to understand communication
- General Jenkins maintenance and domain expertise in Jenkins and Docker

### Helpdesk Consultant @ Technology Services at Univeristy of Illinois Urbana Champaign
Jan 2014 – Jan 2017 | Champaign, Illinois
At the Help Desk, I provide phone, email, chat, and walk-in computer support for campus faculty, staff, and students. Mainly I assist with email issues, password resets, computer virus infections, wireless or networking problems, and the occasional question from those wanting to know more about computers.

### Software Developer Internship @ Braintree
Jan 2016 – Jan 2016
As an intern at Braintree, I was given the same programming responsibilities as the other full time employees. In my time there, I created a script to backfill inaccurate merchant statements, made one of the runners idempotent, migrated the testing environment, and reduced the memory usage of another runner. I started out not knowing anything about Ruby, distributed systems, databases, or optimization but I learned very quickly and submitted a pull request within two weeks.

### Moderator @ CS 242 Programming Studio
Jan 2015 – Jan 2015 | Champaign
Help students review their code and improve their code quality.

### Software Developer Internship @ Epic
Jan 2015 – Jan 2015
Created a graphing utility to make it easier for nurses to review patient data. Used Javascript and SVG.

### Systems Intern @ State Farm
Jan 2014 – Jan 2014
Created a virtual dashboard for Insurance agents. The dashboard aggregates data from other locations and custom inputs and displays it in a condensed format for the agent to see at once. The agent can then choose to view more information if needed.


## Education
### Bachelor's degree in Computer Science
University of Illinois Urbana-Champaign
Jan 2013 – Jan 2017

### Stuyvesant High School
Jan 2009 – Jan 2013


## Contact & Social
- LinkedIn: https://linkedin.com/in/junzehe

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Source: https://flows.cv/junze
JSON Resume: https://flows.cv/junze/resume.json
Last updated: 2026-03-22