Building agentic voice applications. Added AI automation to automatically triage, action, and solve 30+% of inbound tickets using LLMs. Automated 70% of emailed rate data entry with LLMs. Revamped accounts receivable work queues in Retool. Devex and infrastructure improvements in Github Actions, CircleCI, and AWS CDK.

TypeScript, Postgres.

Built and architected Flexport’s order management system (led development of features like automated booking reviews, negotiation, messaging, the APIs), and prior to that, worked directly on the client-facing app and booking flows (APIs, bookmarking, shipment metadata). React, GraphQL, Ruby on Rails, Kotlin

Developed advertising client websites using Django, Bootstrap, and Jquery. Additionally developed automation scripts and an intranet product on Office 365 APIs.