# Justin C.

> Robot Operator

Location: Palo Alto, California, United States
Profile: https://flows.cv/justinc2

Provided first-line technical support across macOS/Windows/Linux, including hardware, software, account, and networking issues. Experienced in ticket triage, escalation documentation, KB/SOP creation, and cross-functional support in fast-paced environments.

## Work Experience
### Robot Operator @ 1X
Jan 2026 – Present | Palo Alto, California, United States
Execute structured robot/rig workflows with focus on data reliability, process consistency, and quality handoffs.
Document recurring failures, classify issue patterns, and provide reproducible escalation context for cross-team resolution.
Perform data/annotation quality checks to flag invalid or inconsistent records and improve downstream quality confidence.

### Junior Product Designer @ Chia Project
Jan 2022 – Jan 2022 | Remote
Worked on the NFT Offer flow and design system for Chia client

Defined the new onboarding flow and settings menu during the full node and light wallet merge

Designed the fee estimator component and conducted related user research

Proposed early stage multi signature security feature

### Technical Community Manager @ Chia Project
Jan 2021 – Jan 2022 | Sunnyvale, California, United States
Build and maintained a Chinese community on official social media and messaging services used by Chia Network Inc.

Provided technical support in technical backlogs issued by Chinese community member

Recruit and manage volunteer community moderators to provide 24x7 technical support in Linux and Windows client

Represent the Chinese point of view as internal insight for the development and marketing process within Chia

### UX Designer @ Immortal Identity
Jan 2020 – Jan 2020 | Greater Seattle Area
• Created initial web prototype, including wireframes, flowcharts, prototypes, and initial visual mockups
• Understand the behavior and motivations of our users through analytics data, competitive analysis, interviews, A / B testing, and support from dedicated research member
• Collaborate with end users, product management and engineering teams in developing compelling visual communication deliverables and specifications
• Contribute to the development, documentation and communication of Visual design guidelines, patterns, and libraries


## Education
### Master of Science - MS in Game Science and Design
Northeastern University

### Masters in Information Systems
Northeastern University

### Bachelor's degree in Communication and Media Studies
George Mason University


## Contact & Social
- LinkedIn: https://linkedin.com/in/justincheng0509
- Portfolio: https://YusiCheng.me

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Source: https://flows.cv/justinc2
JSON Resume: https://flows.cv/justinc2/resume.json
Last updated: 2026-04-13