# Justin (JD) Dizon

> Software Engineer @SecondSpectrum

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/justinjddizon

Former security/executive protection professional turned software engineer.

## Work Experience
### Software Engineer @ Second Spectrum
Jan 2023 – Present

### Software Engineer @ Uber
Jan 2020 – Jan 2023 | San Francisco Bay Area
Earner Growth: Access Platform

- Designed a new feature to enable Operations Agents to configure dynamic onboarding funnels for KYC-enforced markets. Decreased the number of onboarding funnels needed from an average of 3 to 1, per market.
- Designed an event-driven orchestration workflow which surfaced in-app messages and emails to Earners who experienced failures during onboarding.
- Team representative in Org-wide Engineering Excellence virtual team; lead projects: to increase our endpoint SLAs (availability/latency) from an average of 85% adherence to 100% adherence, decreased our Time-To-Detection for incidents/outages from 3+ hours to <1 hour, and decreased alerts from 10+ to <10 on a weekly average. 
- Created and instilled team processes/standards for feature testing, oncall runbooks, inbound ticket management, and team wiki maintenance.  
- Started a book club with other engineers where we read the following books: The Lean Startup, Domain Driven Design, How to Measure Anything, and Grokking Streaming Systems.

### Software Engineer @ Uber
Jan 2018 – Jan 2020 | San Francisco Bay Area
Earner Compliance: Documents Platform

- Lead multiple projects critical maintaining our working license in one of our most regulated markets. Included updates to existing features, design of new features, cross-function collaboration with Product and Operations, and meetings/presentations with the regulators themselves.
- Re-designed the backend data models and architecture of our primary tool used by hundreds of Operations Agents (globally) to collect information from document images. Improved the granularity in-which processing queues could be created, enabled higher-fidelity metrics to be used by Operations Managers for improved staffing and queue management, improved auditability of processing tasks, and decreased the development friction for engineers. 
- Helped re-build the team from 3 engineers in 1 city to 10 engineers across 2 cities. Created and standardized our team onboarding process and knowledge share, mentored 3 engineers directly, and was the primary stakeholder for certain areas of our team's domain.
- Started a bookclub with other engineers where we read the following books: Designing Data Intensive Applications, Release It!, and Thanks for the Feedback.

### Software Engineer Apprentice @ Uber
Jan 2017 – Jan 2018 | San Francisco Bay Area
Earner Compliance: Documents Platform

- Designed and built an updated internal tool to enable Operations Agents to backfill internal data. Included frontend/backend, API development, data validation and normalization, auditability, CSV parsing, and email notifications. Increased throughput by 30x and saved Operations Agents about 5 hours of manual work per week, per person.

### Security Agent/Executive Protection @ Four Seasons Hotels and Resorts
Jan 2014 – Jan 2017 | San Francisco Bay Area
- Planned and lead personalized escorts for 5+ VIP/NFL team owner groups during Super Bowl 50.
- Coordinated with U.S. Secret Service to plan and provide security details for President Obama.
- Lead regularly occurring protection details for 10+ NBA teams through the NBA regular season and playoffs.

### Security Supervisor/Executive Protection at The Fairmont San Jose @ First Alarm
Jan 2013 – Jan 2014 | San Francisco Bay Area
- Coordinated with U.S. Diplomatic Security Service to plan and provide security details for the Dalai Lama.
- Coordinated with U.S. Secret Service to plan and provide security details for President Obama.
- Planned and lead escort/protection details for 31 NHL teams throughout the NHL regular season and playoffs.
- Supervised and trained 10+ agents to provide exceptional customer service and protection.
- Maintained administration and operations in the absence of the Director of Security.


## Education
### Bradfield School of Computer Science

### Dev Bootcamp


## Contact & Social
- LinkedIn: https://linkedin.com/in/justin-jd-dizon-bb8779283

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Source: https://flows.cv/justinjddizon
JSON Resume: https://flows.cv/justinjddizon/resume.json
Last updated: 2026-04-10