Create and maintain events and analytics queries to surface insights to customers

Build troubleshooting features to help customers self-serve

Build various integrations such as SFDC and Zapier to allow customers to sync data and user segments

Collaborate to maintain various internal documents and tests to ensure code maintainability

Participate in rotating on-call to handle infrastructure and customer incidents

Participate in developing BentoAI which leveraged Chat GPT to generate user guidance from various sources

Optimize existing architecture to reduce DB queries by 90%

Develop major features for webinar platform, including branding options, engagement metrics and meeting mode

Build out logic on the application service, leveraging web sockets for real time data and WebRTC/Kurento for video streaming

Create various tools for QA testing and monitoring

Create testing infrastructure with Mocha where there was none

Use browser automation for recorder tools

Troubleshooted and configured Windows Enterprise systems

Created and ran metrics reports with SQL and Excel

Handled on/off boarding of users

Authored and revised tech documentation