Operationalized field testing and transport for new autonomous delivery platform as member of founding team. Leveraged product design skills to establish processes for onboarding and evaluation of small businesses on proprietary delivery and order tracking platforms. Created and distributed marketing and survey materials to gather structured user feedback and drive product improvements. Utilized Linux to debug hardware and software health issues of in-house robots for in-field troubleshooting and escalation to relevant teams. Queried operational metrics with SQL to analyze up-time, delivery statistics, and points of failure of robot platform

Worked with product team and developers to streamline project goal and determine specific deliverables to attain goals. Analyzed research left by previous collaborators. Created an online discussion board for Hawai'i residents to discuss local impacts of COVID-19. Designed, prototyped, and produced guiding materials to using proprietary discussion board and Pol.is polling system, with accessibility at the front of mind.

Engaged in a 12-week (480 hour) full-time UX Design course at General Assembly. The program offered extensive training in relevant User Experience Design skills and tools.