# Justin Pejman

> Customer Success @ GroundControl

Location: Danville, California, United States
Profile: https://flows.cv/justinpejman

## Work Experience
### Customer Success Manager @ GroundControl
Jan 2026 – Present

### Customer Success Specialist @ GroundControl
Jan 2025 – Jan 2026

### Robot Operations Specialist @ DoorDash
Jan 2024 – Jan 2025 | San Francisco Bay Area
Operationalized field testing and transport for new autonomous delivery platform as member of founding team. Leveraged product design skills to establish processes for onboarding and evaluation of small businesses on proprietary delivery and order tracking platforms. Created and distributed marketing and survey materials to gather structured user feedback and drive product improvements. Utilized Linux to debug hardware and software health issues of in-house robots for in-field troubleshooting and escalation to relevant teams. Queried operational metrics with SQL to analyze up-time, delivery statistics, and points of failure of robot platform

### Product Designer @ State of Hawaii
Jan 2023 – Jan 2023 | Hawaii, United States
Worked with product team and developers to streamline project goal and determine specific deliverables to attain goals. Analyzed research left by previous collaborators. Created an online discussion board for Hawai'i residents to discuss local impacts of COVID-19. Designed, prototyped, and produced guiding materials to using proprietary discussion board and Pol.is polling system, with accessibility at the front of mind.

### UX Design Fellow @ General Assembly
Jan 2023 – Jan 2023
Engaged in a 12-week (480 hour) full-time UX Design course at General Assembly. The program offered extensive training in relevant User Experience Design skills and tools.

### Operations Associate @ Sempre Health
Jan 2021 – Jan 2022 | San Francisco, California, United States
Worked directly with 6500+ unique plan holders of several major US-based insurance companies through 11000+ interactions to troubleshoot and offer solutions to financial and logistical issues related to medication access. Collaborated with team leads and managers to create and present onboarding materials for new employees. Created protocols and case studies for common issues that plan holders encounter in order to streamline resolution. Analyzed and tagged 6000+ customer responses to power database for a proprietary Machine Learning Algorithm. Reported and quality-checked 120+ Adverse Event reports to drug manufacturers in compliance with HIPAA guidelines

### Teaching Assistant @ UCSD, Chapman University, Saddleback College
Jan 2020 – Jan 2021 | California, United States
Assistant under Prof. David Frederick, PhD.
Personally instructed approx. five students (per class) on research design and formal research paper writing. Assisted students in writing two extensive study guides, a presentation project, and a formal research paper per class. Graded and provided feedback on +150 study guides, +50 presentations, and +100 formal research papers.

### Formulation and Development Internship @ PT Kalbe Farma, Tbk
Jan 2018 – Jan 2018 | Greater Jakarta Area, Indonesia
Measured integrity of product packaging through accelerated aging, worked alongside several coworkers in minimizing production costs by altering recipes, and collected data on a variety of characteristics of powdered products before mass production. (Done over 6 weeks).


## Education
### Bachelor of Arts - BA in Psychology
UCLA

### Jakarta Intercultural School


## Contact & Social
- LinkedIn: https://linkedin.com/in/justinpejman

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Source: https://flows.cv/justinpejman
JSON Resume: https://flows.cv/justinpejman/resume.json
Last updated: 2026-04-08