• Supported users by investigating and resolving complex issues in a web application, ensuring smooth functionality.

• Developed features using JavaScript, HTML, and CSS to enhance troubleshooting capabilities and application understanding.

• Implemented passkey authentication, significantly reducing network requests and improving load times.

• Documented technical findings and communicated effectively with non-technical partners to drive actionable improvements.

As a System Integrator at TekLeap, I upgraded and maintained client computer systems, diagnosed and resolved hardware and software issues, and developed web-based tools to manage live data for immediate issue resolution.

• Enhanced system performance and security through efficient upgrades.

• Minimized downtime by resolving hardware and software issues promptly.

• Improved legacy scripts to ensure functionality in the updated environment.

• Led strategic overhaul of nonprofit website to align with mission and objectives.

• Curated event pages and visuals to showcase impactful work.

• Spearheaded successful GoFundMe campaign for revenue growth.

• Developed a web-based application to enhance user experience and streamline data management, reducing reliance on Google Sheets.

• Conducted research and interviews to identify data management challenges and proposed innovative solutions.

• Created wireframes and drafts for a website aimed at improving data accessibility and organization.

• Organized team meetings to share progress and collaborated with team members to resolve issues efficiently.

As a CTA intern, I developed skills in computer hardware and software, different operating systems, and customer service, with a focus on serving individuals with limited digital skill levels. This part-time, four-month, position with Dev/Mission provides on-the-job training in IT maintenance, support, and assistance within the affordable housing community at partnered sites.