▪ Led R&D initiatives and customer-driven projects towards enhancing the capabilities of PVD & CVD products
▪ Managed product start-up for the 1st Metal Deposition Product at AMAT India, overseeing the build schedule and offering real-time issue resolution to local engineering teams and strategic recommendations to management
▪ Led cross-functional teams & collaborated with customers to define technical requirements for RFQs
▪ Developed comprehensive ‘Supplier Engineering Equipment Data’ packages & System Designs for various MDP systems
▪ Served as an intermediary and field escalation focal point between customers & AMAT:
• Developed & executed strategic plans to address intricate technical Escalations, driving CIP on key quality metrics like MTBF and Uptime
• Provided expert technical support to field team and customers for diagnosing, troubleshooting, and debugging complex technical issues