# Kait Hines > Senior UX Designer | User-centered Design, Gen AI Experiences, Accessibility Location: Cupertino, California, United States Profile: https://flows.cv/kait I’m a UX Designer with 15 years experience of delivering 0 - 1 products across a variety of devices, modalities, and complex situations. I'm a problem solver who loves to find simple and delightful solutions for even the most complex projects. Recently I've been working on developing the Gen AI experience of Alexa+ and exploring the possibilities that agentic experiences can bring to a users life. I have extensive design experience across a broad spectrum of user experiences, encompassing various device types and modalities. My expertise extends beyond conventional responsive web and native application designs to include wearables, custom hardware, and ultra-wide displays. I have designed for diverse modalities, ranging from voice-only conversational systems to touch-only assistive technologies. My work includes creating experiences that facilitate interaction with and control over the physical environment, as well as designing seamless cross-device functionality that allows users to access features on their preferred device. ## Work Experience ### Senior UX Designer - Alexa Enterprise and Emerging Design @ Amazon Jan 2026 – Present | Sunnyvale, CA Design multimodal user experiences for Amazon's Enterprise and Emerging Product initiatives, translating complex business requirements into intuitive, customer-focused solutions across mobile, voice, and screen-based interfaces. Currently focusing on health and enterprise AI integrations. ### Senior UX Designer - Alexa+ @ Amazon Jan 2023 – Jan 2025 | Sunnyvale, California, United States Led the design and cross-functional deployment of the initial Alexa+ sign-up flow for mobile, collaborating across core Amazon teams (e.g., Billing, Retail) to ensure launch readiness. Drove V1 product enhancements for the Alexa+ onboarding experience post-June 2025 launch, utilizing customer data to optimize early engagement and adoption. Contributed foundational training scripts to the Alexa+ machine learning model, a critical component of the generative AI launch. Pioneered future-state design concepts for Alexa's proactive capabilities, defining a vision for how the service handles complex, multi-step customer projects. Facilitated multi-org discovery sessions focused on defining strategic improvements for the user onboarding journey. Created essential design tooling and documentation (Figma assets, training materials, plug-ins) to scale the design team's efficiency and consistency. ### Senior UX Designer - Family Safety @ Amazon Jan 2023 – Jan 2023 | Sunnyvale, California, United States Drove the end-to-end design and delivery of Alexa Emergency Assist by collaborating closely with cross-functional product, engineering, and policy teams in a fast-paced environment. Elevated design team efficiency by establishing a streamlined Figma organization and file strategy, significantly improving design specification and engineering handoff for the Emergency Assist program. Ensured a user-centric experience by conducting rapid prototyping and user testing, directly informing key design decisions and feature definition. ### Senior UX Designer - Alexa Aging & Independence @ Amazon Jan 2022 – Jan 2023 | Sunnyvale, California, United States Drove accessibility and feature design for Alexa Together, introducing user-friendly features that specifically enhanced the experience for older adults and high-needs customers. Led product improvements for Alexa Together, utilizing customer feedback and data to significantly increase core functionality and align with customer expectations. Acted as the team's Figma Subject Matter Expert (SME), while consistently collaborating with product and engineering partners to ensure a seamless and technically feasible user experience. ### Multi Modal Designer - Alexa Aging and Independence @ Amazon Jan 2020 – Jan 2022 | Sunnyvale, California, United States Drove the end-to-end design and successful launch of the Alexa Together product, delivering a critical service to customers. Standardized design operations by establishing new specification handoff protocols and best practices, streamlining the workflow between Design and Engineering. Influenced product direction by presenting design strategy and outcomes to high-level stakeholders, both in-person and remotely. ### Multi Modal Designer for Alexa for Everyone/Alexa North Star @ Amazon Jan 2019 – Jan 2020 | California Drove the design and successful delivery of the "Alexa, what's in my hand" feature, working closely with technical and research teams. Elevated organizational knowledge by developing and conducting cross-team training on Universal Design and Accessibility best practices. Influenced product roadmaps by planning and facilitating multiple high-impact brainstorming events that generated strategic feature ideas. ### Voice/Conversational AI Designer/Researcher @ GEICO Jan 2018 – Jan 2018 I worked on researching, creating, and perfecting conversational interfaces for the end user. From Alexa skills, to chatbots, to automated phone systems, I work to make the customer's life easier. ### Lead UX/UI Designer (Manager role) @ GEICO Jan 2016 – Jan 2018 -Oversee a team of designers and researchers supporting our mobile app, claims, and other internal project teams -Manage several on-going projects, ensuring timely, high quality deliverables -Implemented more efficient and reliable project request and management process based off of industry standards and Agile Development methodology -Hire, mentor, and train team members to support professional growth of my team members and organization as a whole ### Senior UX/UI Designer @ GEICO Jan 2012 – Jan 2016 | Chevy Chase, MD -Worked on several web, iOS, and Android applications aimed to move key business metrics as well as serving the overall goal of the customer -Team expert on mobile application design and study script creation -Designed and executed several UX research studies including card sorts, user interviews, metrics analysis, moderated and unmoderated studies -Created detailed wireframes, prototypes, and final visual designs for several major projects -Presented research to various project teams and members of management ### Web Developer and Training Specialist @ St. Mary's College of Maryland Jan 2010 – Jan 2012 -Responsible for overall maintenance of several web properties and official social media platforms -Oversaw a team of 6 student interns -Combined the use of UX research and Google Analytics to steadily improve college site, leading several redesigns -Maintained accurate documentation of style guides and training material ### Web Student Intern @ St. Mary's College of Maryland Jan 2007 – Jan 2010 I worked with Dreamweaver and then the content management system Cascade to update and maintain the school's websites. I helped with the integration of our old HTML templates and sites into the CMS. Senior year I took on the user training responsibilities. I also conducted research in implementing social networking strategies and user satisfaction. ## Education ### BA in Psychology St. Mary's College of Maryland ## Contact & Social - LinkedIn: https://linkedin.com/in/kaitlinhines - Portfolio: https://kaithines.com --- Source: https://flows.cv/kait JSON Resume: https://flows.cv/kait/resume.json Last updated: 2026-04-13