• Executed comprehensive UX audits for startups, enhancing LLM interfaces and agentic workflows.

• Collaborated with founders to create KPI-driven roadmaps, improving onboarding processes.

• Developed functional 0-1 prototypes using AI tools like Cursor and Lovable for stakeholder validation.

* Designed a trust-building visual system for an AI habit app that distinguished AI-generated content (purple gradient backgrounds) from pre-defined elements (white cards with sharp corners), increasing user confidence by 27% and establishing clear visual hierarchy in the interface.

* Created an intuitive onboarding experience that transparently communicated AI capabilities through illustrated "How Your App Works" screens and contextual messaging, resulting in 40% higher user satisfaction and 3x improved retention rates.

* Developed a comprehensive fallback design system with progressive enhancement layers that maintained consistent UI during connectivity issues, implementing visual treatments that gracefully degraded while preserving core functionality.

* Crafted a hybrid notification framework balancing template-based patterns with selective AI personalization, using thoughtful microcopy and visual indicators to set appropriate user expectations while optimizing for both engagement and system resources.

Achievements:

• Redesigned Amazon Relay’s dashboard for 1M+ carriers and drivers, optimizing business-building processes by 90% and accelerating load bookings by 43% through AI-driven "recommendation" systems.

• Led end-to-end UX strategy for enterprise-scale tools, leveraging user research, Figma prototyping, and iterative testing to align solutions with diverse stakeholder needs.

• Pioneered scalable design patterns within Amazon Relay’s ecosystem, reducing manual errors by 30% and enhancing cross-platform consistency.

Collaboration & Impact

• Partnered with engineering and product teams to integrate behavioral insights into workflows, driving a 25% increase in user adoption.

• Advocated for data-driven decisions by conducting usability tests and A/B experiments, directly contributing to a 20% improvement in task completion rates.

Portfolio Spotlight:

• Explore my Amazon Relay case study for a deep dive into the dashboard redesign and AI-powered features: kanikachoukse.com/amazon.

Learn more about Amazon Relay: relay.amazon.com.

Achievements:

• Designed SAP Marketing Cloud Suite’s Fiori Launchpad, adopted by 480+ global enterprises, streamlining workflows for thousands of users through intuitive enterprise UX.

• Drove a 15% increase in lead conversion and 23% higher user satisfaction for the Marketing Events app via iterative prototyping, usability testing, and stakeholder alignment.

• Pioneered AI-driven UX enhancements as a Top 10 Finalist at SAP’s Innvent 2019, proposing scalable solutions for enterprise pain points.

Collaboration & Leadership:

• Reduced development cycles by 20% by partnering with 85+ cross-functional experts, leveraging SME insights to address critical customer challenges.

• Certified Design Thinking Coach: Mentored teams and led workshops to institutionalize user-centered design practices across SAP’s ecosystem.

Innovation:

• Architected scalable design patterns for interconnected SAP products, ensuring consistency across enterprise workflows (portfolio case study: https://www.kanikachoukse.com/fiori-launchpad).

• Conducted heuristic evaluations and workshops to align complex system layers with user needs, balancing technical constraints with intuitive interactions.