# Kanokpol (Palm) Kulsri > Senior Software Engineer at Rocket Travel | Agoda | Tech Shabu Location: New York, New York, United States Profile: https://flows.cv/kanokpol Palm is currently a 7-year full-stack software engineer with a focus on Partnership Integrations. • Programming Languages: JavaScript, C#, Scala, Python, and SQL. • Web Technologies: React, Redux, TypeScript, NodeJS, HTML, and CSS. • Tools: Hadoop, Tableau, Google Cloud Platform, and Amazon Web Services. ## Work Experience ### Senior Software Engineer @ Rocket Travel by Agoda Jan 2024 – Present | New York, United States ### Senior Software Engineer @ Agoda Jan 2023 – Jan 2024 | Bangkok City, Thailand Customer Experience Group: • Led a 5-member engineering team to optimize customer support workflows through enhanced information visibility on user interfaces and revamped system architectures • Designed and led a 3-person team to implement a new case-handling tool to manage cancellations, compensation, and refund processes. • Formulated and executed a project management strategy to develop standard operating procedures emphasizing operational excellence, leveraging JavaScript. • Conducted extensive analysis of the sales via phone call service uncovering a new market opportunity during the pandemic Marketing and Partnership Development: • Led a 5-person team to develop a new scalable architecture for partnership landing pages, as well as the back office allowing the partnership team to manage their campaigns • Developed back-office systems to optimize marketing campaigns and conducted partnership team onboarding, ensuring efficient campaign execution. • Implemented streamlined financial data pipelines and automated partnership services, including commission calculation, a real-time data dashboard, and monthly reports Booking Funnel: • Developed new location-targeted mobile landing pages and implemented a pre-rendering service for enhanced SEO performance. • Enhanced Booking services by improving web performance and information visibility on the user interfaces across funnels and multiple platforms. • Advised solutions for integrating a US-based development team's system, leveraging scalable architectures supporting white-labeling systems. Organizational Leadership: • Organized and led bi-monthly internal events for 1,000+ employees, including quizzes, talks, and workshops on brand awareness, diversity, and inclusion. • Represented the Agoda brand in commercial advertisements and as a guest speaker for public events for 10,000+ participants. ### Software Engineer @ Agoda Jan 2019 – Jan 2023 | Bangkok City, Thailand ### Founder @ Tech Shabu Jan 2019 – Jan 2024 | Bangkok City, Thailand Link: techshabu.com • Established techshabu.com, a platform providing career development guidance to 1,000+ students. Services included resume preparation, mock interviews, and company referrals, resulting in a 100% success rate for job offers. • Developed a platform facilitating temporary job placements for students and freelancers, alongside tech solution counseling services for companies. Successfully onboarded 5 tech companies through the platform. • Managed end-to-end technical projects for 7 companies, overseeing recruitment and evaluation of freelance software engineers, mentoring system architecture designs, and ensuring high-quality project delivery. ### Software Engineer @ King Power Mahanakhon Jan 2020 – Jan 2020 | Bangkok City, Thailand • Built an interactive graphics website for 4K resolution that provides building map information to users, for a permanent exhibition in King Power Mahanakorn, the highest building in Thailand. ### Software Engineer @ Refinitiv, an LSEG business Jan 2018 – Jan 2018 | Bangkok City, Thailand • Developed an automated Voice of Customer application that uses sentimental analysis and speech-to-text by using React, AWS S3, EC2, SQS, and Microsoft Azure, increasing customer service call quality analysis from 4 (manual) to 3,500 (automation) calls per month. • Conducted a design thinking workshop for 30 cross-functional stakeholders and provided innovation counseling services, resulting in the launch of an online donation platform design. ### Software Engineer @ Thomson Reuters Jan 2018 – Jan 2018 | Bangkok City, Thailand • Implemented an automated diagnostic tool and a data dashboard for Foreign Exchange Trading application health checks by using Python, JavaScript, and MongoDB, eliminating manual checks by 80%. • Maintained 70 Windows servers across 4 data centers by developing a web application that displays health server status and allows users to manage the configuration. ### Software Engineer @ TechBerry Company Limited Jan 2017 – Jan 2017 | Bangkok City, Thailand • Initiated and researched white-labeling UX/UI designs for new mobile applications, reducing new product development time from 2 months to 5 days and resulting in an insurance mobile application design launch. • Worked closely with CEO and a project manager to identify market opportunities on mobile application development. • Developed a company website prototype that displays general information and products using Sencha, HTML, and CSS. Utilization: JavaScript, HTML, CSS, SQL, jQuery, Sencha, and Photoshop. ### Software Engineer @ MEIDENSHA CORPORATION Jan 2016 – Jan 2017 | Bangkok City, Thailand • Designed and developed an entire Point of Sale Windows application that manages assets of USD9 million worth by using C# .Net, SQL, and JavaScript, saving administrative costs by 60%. • Managed equipment purchases and software implementation costs, saving the overall budget by 12%. • Trained non-technical clients on the application, created documents, and scheduled an automated software program that helps clients install more easily, eliminating customer calls on production issues. ### Teaching Assistant @ Kasetsart University Jan 2016 – Jan 2016 | Bangkok City, Thailand • Hosted weekly office hours, graded assignments and exams, and managed class discussion forums for over 150 students in Computer Programming in C# and Python. ## Education ### Bachelor's degree in Computer Engineering Kasetsart University Jan 2015 – Jan 2019 ## Contact & Social - LinkedIn: https://linkedin.com/in/kanokpolkulsri --- Source: https://flows.cv/kanokpol JSON Resume: https://flows.cv/kanokpol/resume.json Last updated: 2026-04-01