# Karena Vongampai > Product Design @ Gusto Location: United States, United States Profile: https://flows.cv/karena Hi, I’m Karena and I’m a product designer based in the SF Bay Area, CA. My skillset is multi-faceted, with a concentration in using user research and product thinking to cut through ambiguity, assumptions, and “gut feelings”. I take pride in being able to work across the design process, and inspire my cross-functional teammates to get involved and understand where our customers are coming from. I enjoy being the customer voice of reason, and helping people understand and visualize better user experiences. I believe that the quality, or outcome of what I design, is only as good as how well I understand people and their problems. And that philosophy has guided me through every project I’ve taken on in my career. I'm currently searching for what's next and would love to chat about any openings you'd think best match my skillset. If you're searching for a UX generalist who can flex across the end to end design process, please reach out! My portfolio can be found at https://karenavongampai.github.io ## Work Experience ### Staff Product Designer @ Gusto Jan 2024 – Present | San Francisco Bay Area ### Senior Product Designer @ Convoy Inc Jan 2022 – Jan 2023 | San Francisco Bay Area Worked on experiences for all customers part of the shipment lifecycle experience—from shippers to carriers and even sales and operational teams. Designed and launched a pivotal service tool for operations teams to move from a shared service model, to a dedicated service model. Helped improve customer service, minimize time to resolve exceptions on shipments, and optimization of our operational teams. Conducted feedback sessions to make product iterations after launch. Utilized research to guide the product vision for the future of internal tools for Convoy's operational teams. Helped define a roadmap that would minimize disruption to existing service quality for shippers and carriers, while balancing the need to minimize working time per shipment and improve service efficiency. Led multiple stakeholder workshops, participatory design sessions, low fidelity designs/prototypes, and design reviews to maintain alignment across a large group of stakeholders. Partnered closely with product to explore a new customer segment for Convoy. Efforts resulted in the definition of a multi-quarter roadmap, product vision, and strategy for how we acquire new customers by meeting their unmet needs. Conducted research with multiple carriers and internal carrier sales representatives to pinpoint how our technology team can improve the service they receive not only from self-service technology, but also human service providers. ### Product Designer II @ Convoy Inc Jan 2021 – Jan 2022 | Seattle, Washington, United States Focused on developing self-serve web experiences for enterprise shippers to manage, track, and assign carriers their shipments. Multiple product launches grew weekly active users from 19% to 40%. Navigated the complex world of conducting user research with enterprise customers at a variety of companies. Synthesized multiple research efforts into findings that contributed to the product vision and strategy of the self-serve website for shippers. Conducted user research with internal sales and account management teams that was foundational to Convoy's vision for creating better relationships with shippers. Research clarified what the cross-functional team's priorities, roadmaps, and vision would to help Convoy win more shipment volume. ### Senior Product Designer @ Intuit Jan 2020 – Jan 2021 | San Diego, California, United States Driving design vision and execution of automated data entry experiences to help ~30M customers enter tax info into TurboTax each year. Taking a systems approach to extending Image Capture (OCR), Document Upload, and Import to efficiently expand automated data entry feature set across all TurboTax product offerings. Worked with cross-functional partners and centralized teams to release several experiences responsible for decreasing time spent working on taxes and inaccurately entered data. ### Product Designer @ Intuit Jan 2019 – Jan 2020 | San Diego, California Working on a collaborative team of product designers, content designers, product managers, engineers, business analysts, and tax experts to deliver simplified core tax experiences. Developed detailed user flows and high fidelity mockups, to deliver improved and reimagined experiences. Continually maintaining on-going design iterations and documentation. Responsible for designing TurboTax experiences spanning across Document Management and Storage, Automated Data Entry Experiences, and Premier Product. Driving design for 2 key business initiatives, by understanding the customer to create initial concepts, all the way through final implementation for tax season. Developed communication and storytelling skills through design and product reviews with Directors, VPs, Senior Leadership, and other key stakeholders. ### UX Design Intern @ Roblox Jan 2018 – Jan 2018 | San Mateo, California Partnered with Principal Designer to reimagine the first time use experience for game-players. Identified areas of improvement through a product audit and competitive analysis. Created a click-through prototype to share concept with stakeholders. ### Student User Experience Designer and Researcher @ Amazon Jan 2017 – Jan 2018 | Seattle, Washington, United States ### User Researcher Intern @ Amazon Jan 2017 – Jan 2017 | Seattle, Washington, United States Worked on a team of designers, researchers, and product managers to conduct mental model research on Amazon sellers. Developed communication skills through presentations and reviews. Led a research study with the team's Senior Researcher, to understand various mental models that would inform design processes, and build empathy across Amazon marketplace teams. Conducted 5+ interviews with support representatives, and 10+ interviews with users, and a survey with users to create a set of user segmentations, a research report, and a journey map. Used deliverables to share findings with product managers and designers. ### Document Production Intern @ University of Washington Jan 2015 – Jan 2016 | University of Washington, Department of Egyptology ### Summer Teaching Assistant @ Digital Media Academy Jan 2016 – Jan 2016 | Greater Seattle Area ## Education ### Bachelors of Science in Human Centered Design and Engineering University of Washington College of Engineering ## Contact & Social - LinkedIn: https://linkedin.com/in/karenavongampai - Website: https://karenavongampai.github.io --- Source: https://flows.cv/karena JSON Resume: https://flows.cv/karena/resume.json Last updated: 2026-02-23