# Karen C.

> Design at Included Health

Location: San Francisco, California, United States
Profile: https://flows.cv/karenc

With over a decade of experience on product and innovation teams, Karen is just as comfortable responding to ambiguous strategic questions as she is crafting compelling, human centered experiences. A strong systems thinker, Karen enjoys navigating multiple levels of zoom to help translate complexity into clarity. She cares deeply about the people she works with and enabling the success of those around her.

In a previous life, she was a consultant in the healthcare technology & policy space in Washington, D.C. She holds a B.A. in Public Health Studies and MDes in Interaction Design. 

Areas of expertise: Vision + strategy, systems thinking, user Experience, design research, design strategy, illustration, workshop facilitation, storytelling, early stage concept development, stakeholder management, executive engagement

## Work Experience
### Staff Product Designer @ Included Health
Jan 2024 – Present | San Francisco Bay Area
Design lead for internal tooling. Connecting the dots across the continuum of care.

### Lead Experience Designer — Impact Innovation @ Salesforce
Jan 2022 – Jan 2023 | San Francisco Bay Area

### Innovation Consulting, Senior Designer @ Salesforce
Jan 2021 – Jan 2022 | San Francisco Bay Area

### Innovation Consulting, Designer @ Salesforce
Jan 2019 – Jan 2021 | San Francisco Bay Area
I worked with some of Salesforce's largest customers to guide transformational change through a human-centered lens. I engaged C-suite leaders to help translate ambiguous business and technology challenges into tangible future experiences that drove long-term value. Clients included Apple, Starbucks, Home Depot, McKesson.

### Senior Product Designer — Capital One Cafés @ Capital One
Jan 2018 – Jan 2019 | San Francisco Bay Area

### Product Designer, Capital One Cafés @ Capital One
Jan 2017 – Jan 2018 | San Francisco Bay Area

### Experience Designer, Capital One Labs @ Capital One
Jan 2016 – Jan 2017 | San Francisco Bay Area

### Consultant - Healthcare Technology & Policy @ Clinovations Government Solutions
Jan 2014 – Jan 2015 | Washington D.C. Metro Area

### Analyst - Healthcare Technology & Policy @ Clinovations
Jan 2012 – Jan 2013 | Washington D.C. Metro Area
Led 30+ practices and 3 hospitals through optimization of electronic medical record systems. Supported clients with interpreting and meeting federal health IT guidelines, enabling successful adoption of EMR technology. Helped clients meet requirements to earn a collective of $8 million in federal incentives.

### Research Assistant @ Johns Hopkins Medicine
Jan 2009 – Jan 2010 | Baltimore, MD
Supported management, laboratory processing, and patient engagement for 2000+ patients registered with the National Familial Pancreas Tumor Registry.


## Education
### Bachelor of Arts in Public Health Studies
The Johns Hopkins University

### Master of Design (MDes) in Interaction Design
California College of the Arts


## Contact & Social
- LinkedIn: https://linkedin.com/in/kschan30

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Source: https://flows.cv/karenc
JSON Resume: https://flows.cv/karenc/resume.json
Last updated: 2026-04-13