# Karen Chou

> Senior UX Designer @ Code for America

Location: Brooklyn, New York, United States
Profile: https://flows.cv/karenchou

I'm a designer with 7 years of experience across a variety of products and tech spaces, from being 1 of 3 product designers at a carpooling mobile app startup to re-designing the U.S. social safety net at a civic tech non-profit. 

I'm a deeply values-driven person and consciously try to work them into everything I do. The values I'm most passionate about are diversity, equity, inclusion, accessibility, and creativity. Some of my proudest career accomplishments include: 
• Transitioning into the civic tech industry
• Learning and practicing digital accessibility across disabilities and multilingual access
• Planning a cross-state research trip including respectful, intentional research with Tribal Nations

Check out my work at: https://www.karenchou.design/

## Work Experience
### Senior UX Designer @ Code for America
Jan 2024 – Present | San Francisco Bay Area

### UX Designer @ Code for America
Jan 2022 – Jan 2024 | San Francisco Bay Area

### Product Designer, Growth @ Justworks
Jan 2021 – Jan 2022 | New York City Metropolitan Area
Enabling small businesses to succeed by providing their employees with payroll, HR, benefits, and compliance solutions.

### Product Designer 2 @ Scoop Technologies, Inc.
Jan 2020 – Jan 2020 | San Francisco Bay Area
Promoting sustainability and community by building carpool solutions for people who commute to and from work.

• Shipped designs for 5 mobile app features, including features for growth strategy, COVID-19 health and safety, and UI improvements.
• Crafted and ran an internal workshop on accessibility.
• Wrote a public company blog post on accessibility.
• Participated in the company's first Allyship ERG (Employee Resource Group).

### Product Designer 1 @ Scoop Technologies, Inc.
Jan 2019 – Jan 2020 | San Francisco Bay Area
• Shipped designs for 3 mobile app features, ranging from 1 week to 3 month-long projects. 
• Designed a piece of and collaborated on the company's first web dashboard product.
• Collaborated cross-functionally with teams ranging from our platform engineering to customer service teams on internal projects.
• Led accessibility efforts including auditing our mobile app, recruiting an accessibility consultant, and incorporating accessibility into our design team's processes through documentation.
• Selected and participated in the first Diversity, Equity, and Inclusion Task Force.
• Interviewed candidates across engineering, product, and UX roles for cross-functional collaboration skills.

### Product Design Intern @ Scoop Technologies, Inc.
Jan 2018 – Jan 2019 | San Francisco Bay Area
• Wrote documentation of the company's first design system.
• Researched design system and component library best practices online and via interviewing outside designers.
• Sharpened my design skills by working on internal Bootstrap dashboard and mobile app projects.


## Education
### Bachelor's degree in Mass Communication/Media Studies & Human-Centered Design/Design Innovation
University of California, Berkeley

### Evergreen Valley High School

### High School
Berryessa Chinese School


## Contact & Social
- LinkedIn: https://linkedin.com/in/karenchoudesign
- Portfolio: https://www.karenchou.design

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Source: https://flows.cv/karenchou
JSON Resume: https://flows.cv/karenchou/resume.json
Last updated: 2026-03-29