# Karen Gilbert > Director of Account Management @ Jasper | Ex-Ramp, Ex-ZoomInfo Location: New York City Metropolitan Area, United States Profile: https://flows.cv/karengilbert Experienced sales and client relationship leader with a proven track record of managing top performing GTM teams, building investable sales engines, scaling early-stage startups to unicorn status/exit, and driving complex enterprise revenue within Fortune 500 organizations. Partnership-driven, empathetic, and highly collaborative. Known for leading with authenticity and humor, and thriving in fast-paced, high-growth environments. ## Work Experience ### Director of Account Management @ Jasper Jan 2026 – Present Founding leader of Jasper's Account Management function; building from the ground up and scaling strategies to drive customer retention and growth ### Upmarket New Business Sales Leadership @ Intuit Jan 2025 – Jan 2026 | New York, NY Leading Intuit’s expansion from PLG to upmarket, sales-led growth as part of a strategic initiative to deliver an integrated, AI-driven enterprise platform ### Regional Director, Enterprise Accounts @ ZoomInfo Jan 2023 – Jan 2025 | New York, NY - Built and scaled a team of full cycle sellers that work across the Fortune 500, consistently exceeding pipeline and revenue targets. - Supported a complex multi-product, multi-stakeholder sale, driving a strategic focus on white space analysis, account planning, outbound prospecting, multi-threading, business case proposals, and RFPs. - Successfully drove a 137% YoY increase in 6-7 figure closed won opportunities. ### Senior Manager, Account Management @ Ramp Jan 2021 – Jan 2023 | New York, United States - Built and scaled Ramp’s GTM organization from Series A to Series C, fueling hypergrowth to a $9B valuation. - Transformed an 8-person post-sales team into a 45-person org spanning Account Management, Customer Success, and segmented Enterprise, Mid-Market, and SMB territories. Established ROE and aligned the funnel with New Business to create a unified investable sales engine. - Shifted teams from lagging output metrics to input-driven KPIs; built territory coverage models and activity benchmarks that drove predictable revenue forecasts and headcount capacity planning. - Created a company-wide product feedback loop that translated customer data into roadmap decisions and strengthened PMF. - Architected systems-based pipeline, forecasting, and leading indicator outbound automation to reduce manual work and scale data-driven consistency across teams. - Designed career pathing frameworks and scalable onboarding and enablement programs to reduce ramp time, improve retention, and build an internal promotion pipeline. - Oversaw $330M+ in upmarket spend and exceeded a 112% quarterly growth target by 200%. - Launched the company’s first downmarket PLG motion, improving NRR by 6% within 90 days and achieving profitability in under 12 months. ### Account Management @ Ramp Jan 2021 – Jan 2021 | New York, United States Series A, Employee #50, Responsible for 124% over performance across account onboarding, activation, retention, and growth. ### Manager, Enterprise Channel Sales @ Press Ganey Jan 2020 – Jan 2021 | New York, United States - Joined Press Ganey via the acquisition of Doctor.com in 2020 - Founded and led the company’s first B2B Enterprise channel partnerships team, scaling the business from $0 to $3M ARR in 10 months. - Oversaw 2 managers and 11 sellers responsible for new business, retention, expansion, and renewals. - Partnership became 60% more profitable than any other single revenue generating entity at the company and was ultimately acquired and integrated alongside Doctor.com as part of larger M&A by Press Ganey. ### Enterprise Client Success Manager @ Doctor.com a Press Ganey Solution Jan 2019 – Jan 2021 | New York, United States Directly managed the retention and expansion of some of the company’s largest Enterprise accounts. Managed 6 figure contracts for clients with 100,000+ FTE averaging 162% YoY growth and -5.38% churn. ### Client Success Manager - Emerging Verticles @ Doctor.com a Press Ganey Solution Jan 2018 – Jan 2019 | New York, United States Top performer selected to grow out an Emerging Markets vertical which reached $1.25 million ARR in under 12 months and drove 62% of company referral revenue. Personal performance exceeded expansion quota by 174% and renewal quota by 124%. ### Senior Director @ Numerous Art Market Institutions Jan 2007 – Jan 2018 - Responsible for artist management and full-cycle sales and financial advisement on buying and selling art as an alternative investment and asset class. - Directly managed a team of 12 and owned the growth of an international business with 3 global locations into several new markets including Western Europe, East Asia, and Mexico. - Negotiated and closed primary and secondary market deals up to $5.2m with UHNWI, cultural institutions, and corporate enterprises. - Supported all areas of business operations including sales, marketing, legal, creative, and logistics. ## Education ### Master’s Degree in Business Administration and Management, General New York University ### Bachelor’s Degree in Art History, Criticism and Conservation Rutgers University ### Bachelor's Degree in Economics Rutgers University ## Contact & Social - LinkedIn: https://linkedin.com/in/gilbertkaren --- Source: https://flows.cv/karengilbert JSON Resume: https://flows.cv/karengilbert/resume.json Last updated: 2026-04-07