# Karen Liu > Creative Problem Solver who believes in the Power of Connections! Location: San Francisco Bay Area, United States Profile: https://flows.cv/karenliu1 Project Manager | Program Manager | UX and Product Enthusiast I am a data and impact-driven T-shaped Program Manager with 8 years of experience in technology, learning & development, and biotechnology. I am passionate about empowering others and creating a positive impact. I also believe that the best storytelling method is data storytelling. ## Work Experience ### Sr. Analyst, Business Operations @ Salesforce Jan 2023 – Present | San Francisco Bay Area ### Enablement Operations Sr. Analyst, Sales Leaders @ Salesforce Jan 2021 – Jan 2023 | San Francisco Bay Area ### Product Designer @ Sysdig Jan 2021 – Jan 2021 | San Francisco Bay Area Design Program Management • Helped develop the building blocks of the design team. • Collaborated with global product teams and engineering teams. • Created the design manual and revamped assets for the designers. ### Learning Program Manager @ Facebook Jan 2018 – Jan 2021 | San Francisco Bay Area Learning Program Management • Collaborated with global and cross-functional teams and managed North America's in-person, virtual, and eLearning training programs that trained 15K+ marketers, higher education students, and non-profits on leveraging Facebook's platforms and optimizing ad placements on Facebook. • Partnered with trainers, cross-functional partners, global training teams, and suppliers to ensure seamless operations. • Supported new platform launches by training global coordinators and trainers, creating process documentations, and leading process improvements. • Produced internal marketing collateral on program highlights and wins and training event wrap-ups. ### Clinical Pharmacology Project Manager @ Genentech Jan 2017 – Jan 2018 | San Francisco Bay Area Project Management • Managed clinical research projects with 80+ cross-functional and global stakeholders. • Supported 5 clinical research groups within the Clinical Pharmacology department. Recruitment Management • Scheduled interviews for entry-level to manager-level scientist candidates. • Supported 50+ U.S. and international candidates. ### Technical Training Program Manager @ Genentech Jan 2016 – Jan 2017 | San Francisco Bay Area Training Program Management • Managed GMP-compliant in-person and online training in the Learning Management System for all 10+ drug production runs at the South San Francisco site. • Managed onboarding training for new hires, leadership training for new managers, and technical training for 1500+ employees. Data Management / Data Analysis • Performed training data analysis using Excel vLookup, Pivot Tables, and If/Then Statements to understand learning gaps, proficiency levels, and opportunities for optimization. • Ensured accuracy and completeness of training data to prepare for FDA inspections. ### Associate Education Director @ C2 Education Jan 2015 – Jan 2016 | San Francisco Bay Area Operational Excellence/Business Development • Exceeded sales target by 40% and met 100% operational excellence goals. • Managed 200+ K-12 students’ academic progress. Sales and Marketing/CRM • Facilitated sales conferences to renew contracts and to convert prospective customers. • Managed marketing and lead generation by promoting C2 online and in community events. Human Resources Management • Recruited, trained, and supported 40 teachers. • Managed onboarding, offboarding, HR services, and payroll for all 50 employees at the regional center. Accounting Support • Managed budget and financial transactions. • Prepared financial data and contracts for audits. ### Teaching Assistant @ San Diego Chinese Academy Jan 2014 – Jan 2015 | Greater San Diego Area • Assisted teachers in teaching Chinese grammar, vocabulary, pronunciation, and conversation skills. • Assisted 40 K-12 students with their assignments and relayed their concerns to the teacher. ### Teaching Assistant @ UCSD Community Outreach Jan 2014 – Jan 2014 | Greater San Diego Area • Assisted 100 elementary school students with math and science homework in after-school programs. • Led math and science lectures that stimulated and enhanced student interest. ### Research Assistant @ UCSD Rayner Laboratory Jan 2014 – Jan 2014 | La Jolla, CA • Ran 120 experiments with UCSD undergraduate participants and Craigslist recruited subjects. • Helped develop 6 online experiments using JavaScript, HTML, and Qualtrics. ### Pharmacist Assistant @ De He Community Pharmacy Jan 2013 – Jan 2013 | New Taipei City, Taiwan • Managed 80 customer orders a day. • Received and processed payments. ### Teaching Assistant @ Xiu Lang Elementary School Jan 2013 – Jan 2013 | New Taipei City, Taiwan • Assisted teachers, students, parents, and staff. • Supported 40 students in after-school programs. ### Teaching Assistant @ Xiu Lang Elementary School Jan 2011 – Jan 2011 | New Taipei City, Taiwan • Assisted teachers, students, parents, and staff. • Supported 40 students in after-school programs. ### Tutor @ Bay Area Community Resources Jan 2010 – Jan 2011 | Concord, CA • Tutored 100 high school students in math and science. • Assisted students with reviewing homework and improving studying strategies. ### Teaching Assistant @ Xiu Lang Elementary School Jan 2009 – Jan 2009 | New Taipei City, Taiwan • Assisted teachers, students, parents, and staff. • Supported 40 students in after-school programs. ### Teaching Assistant @ Xiu Lang Elementary School Jan 2007 – Jan 2007 | New Taipei City, Taiwan • Assisted teachers, students, parents, and staff. • Supported 40 students in after-school programs. ## Education ### Bachelor of Arts (B.A.) in Psychology UC San Diego Jan 2011 – Jan 2015 ### Grow with Google Mobile Web Specialist Nanodegree Scholarship Udacity Jan 2018 – Jan 2018 ### Accounting and Business/Management Diablo Valley College Jan 2016 – Jan 2016 ### UI/UX Design Career Track in UI/UX Design Springboard Jan 2021 – Jan 2021 ### freeCodeCamp Jan 2017 – Jan 2018 ## Contact & Social - LinkedIn: https://linkedin.com/in/karenliupm - Portfolio: https://karenliuux.weebly.com --- Source: https://flows.cv/karenliu1 JSON Resume: https://flows.cv/karenliu1/resume.json Last updated: 2026-03-25