# Karen Quach > Design Leadership Location: San Francisco Bay Area, United States Profile: https://flows.cv/karenquach User Experience Design leader with a proven track record of crafting engaging, impactful experiences across technology, eCommerce, financial, and enterprise sectors. Combines strategic vision, AI powered design, and builds design-driven cultures that drive innovation and human-centered outcomes. ## Work Experience ### Senior Product Design Manager @ Zoom Jan 2022 – Present ### UX Design Manager @ Google Jan 2021 – Jan 2022 ### UX Product Director @ Salesforce Jan 2021 – Jan 2021 ### Managing Director of Product Design @ Charles Schwab Jan 2017 – Jan 2021 ### Senior Design Manager @ Charles Schwab Jan 2014 – Jan 2017 ### Senior Designer @ Charles Schwab Jan 2013 – Jan 2014 ### Senior Designer @ Hewlett-Packard, Snapfish Division Jan 2010 – Jan 2012 • Effectively managed expectations of team, programs, and senior executives. • Led design initiatives for Snapfish Publisher user experiences, which is a B2B site for designers and application developers. • Defined, designed, and established the design language for the entire SnapfishPublisher site for the initial and subsequent launch and continued to add new functionality to help sellers gain expose and traffic. • Identified design problems and built holistic, user-focused design system that is coherent and aesthetically alluring across the main site and co-branded partners, such as Walgreens and Walmart. • Surpassed expectations by delivering dynamic designs for multiple projects simultaneously and established the design language for the entire Snapfish Publisher site. • Worked with vertical leads to establish a pattern library to empower other designers to create a cohesive, consistent, and effective experience across the site. • Distilled complex broad visions into concrete propositions to meet users needs and then establish a team to design and develop a client-focused, intuitive, and engaging experience for the users. ### Senior Designer @ MySpace Jan 2008 – Jan 2009 • Developed strategies that deliver process improvements. Translated business requirements into wireframes and design solutions that effectively communicate product functions and brand identity. • Lead designer on the music portal design that encouraged users to share playlists and discover new music. • Transformed the help portal into an intuitive self-help portal, which allows customers to have easy access to real-time knowledge base, quickly and efficiently. This reduced call volume drastically and increased the customer experience. • Infused new life and significantly improved the photo portal to make it easier for users to edit photos, create slideshows, and use the face recognition feature to personalize their photos. ### Senior Designer @ Shutterfly. Inc Jan 2006 – Jan 2008 • Provided strategic design solutions for marketing campaigns that utilized design principles and user research to create a user-centered approach. • Created a pattern library for the Shutterfly User Experience style guide to ensure uniformity in style across all products. The guidelines covers everything from branding, usage of colors, and page layout to development practices. • Lead designer on digital applications involved in creating a Calendar, Posters, Photo Cards, My Photos, and site search. Redesigned homepage to increase product discovery and attract new members to increase sales. ### Creative Designer @ Ebay. Inc Jan 2004 – Jan 2006 • Collaborated with the cross-functional teams that include UI designers, product managers, business unit and development team to improve usability experience; and oversee the production process and development. • Coordinated with eBay Partners to design and implement co-branded marketing programs and micro-site, which includes: Circuit City, General Motor, O2 Mobile, AOL, XM Radio, Hershey’s, Apple and Harrah’s Treasure Hunt. • Created a Designer’s Guide of best practices and successful campaigns for the Creative department to ensure consistency and achieve high quality. • Designed and developed the 10 cents fixed price promotion, which generated 2.6 million incremental listings in one day. Due to the success of this campaign graphics, it became a template for future promotions. ## Education ### Graphic Design California College of the Arts ### Design University of California, Davis ## Contact & Social - LinkedIn: https://linkedin.com/in/quachkaren --- Source: https://flows.cv/karenquach JSON Resume: https://flows.cv/karenquach/resume.json Last updated: 2026-04-13