• Senior product designer for Automation Services (Flow Builder), focuses on integration, automation and data transformation.

• One of the 5 winners of the Salesforce Grace Hopper Innovation Challenge, which encourages patent submissions from women inventors historically underrepresented.

• Winning team of the Best Customer Value Hacks for the MuleSoft Product Hackathon 2022.

• Sole in-house product designer of LevelTen, which provides SaaS-based renewable transaction infrastructure that has helped companies transact more than $5 billions worth of renewables. Customers include Starbucks, Salesforce, Bloomberg, and more

• Led designs for company’s core product lines: Energy Marketplace, Asset Marketplace, RFP and Performance Monitoring software to accelerate the clean energy economy

• Improved overall user engagement and retention by 20% through refining the onboarding process and streamlining data visualization into digestible and proactive insights that drive decision making

• Maximized team’s chance of a successful and timely launch by identifying feature dependencies across the platform and proposed design alternatives and analysis during the early phase of requirements writing

• UX design lead for Samsung’s Visual Voicemail, Real-time text and crafted seamless integration interactions of third-party communication applications (AT&T Call Protect, T-Mobile Visual VoiceMail) with Samsung native phone and communication apps

• Collaborated closely with PMs, developers, research to deliver North America localized applications for AT&T, T-Mobile, Cricket Wireless that met customer needs and market demand during early phase of device development

• UX lead for the launch of Samsung’s flagship devices (Galaxy S10, Note 10, Galaxy Fold) in the North America market by managing and resolving usability VOCs from clients and mobile carriers

• Conducted and planned usability studies tests to identify design opportunities and created user-centric solutions in the initial development phase for Samsung mobile devices

• Main front-end developer that led design and implementation of test management tool for Cloud Operating System Test team that is used company-wide

• Collaborated across teams to develop new design solutions, processes, and standards on internal infrastructure tools to enhance productivity and software testing efforts by ~25%

• Creator of web analytics dashboards that helps identity failures across different platforms, run suites, branches and builds

• Wrote build verification test code that ensures application is stable and improve test coverage

• Helped maintain physical and virtual infrastructure equipment that consists of load balancing appliances, servers, and switches

• Led redesign of sports app to support strategic brand initiatives and translated user goals into clear product specifications

• Created optimal user experience that minimize cognitive overhead for novice, casual and expert sport fans during live games across mobile platforms

• Ideated user task flows, iterations and wireframes with regular feedback and collaboration with Players Guide stakeholders

• Developed branding guidelines to mockup visuals and user interface design

• Collaborated directly with stakeholders in creating presentation materials for pitch meeting

• Drafted legal documents and prepared trial notebooks to court

• Prepared responses to complaints and discovery requests

• Conducted legal research in statutes, codes, policy manuals and other sources

• Organized and maintained filing system, managed database

The P-Patch Program is dedicated to involving neighbors and community members in the design, construction, and ongoing use of the gardens. The P-Patch Community Gardening Program has a specific emphasis on reaching out to historically under-represented communities.

• Increased participation of Asian Americans in the Othello community garden by 40%

• Organized and facilitated events to solicit community input in garden design and functionality

• Translated and interpreted government presentation material to Chinese

• Conducted telephone's interviews across the country regarding people's opinions on federal policies

• Provided research support by preparing experiments and analyzed data; performed comparative analyses from former experimental data

• Resolved constituent concerns and complaints through written and verbal communications.

• Conducted research and analysis on city policies and ordinances

• Created, maintained and complied a binder of committees and meetings materials weekly to both city council members and constituents

• Assisted with scheduling

• Diagnosed and resolved customer problems with custom software packages, Windows operating systems, tools and utilities

• Managed customer expectations and escalation points

• Tracked customers’ ticket requests and incidents with ‘HEAT’ application software

• Conducted research and analysis on city policies and ordinances

• Created contacts database that accelerated use by over 50 %

• Drafted and edited letters and reports on behalf of Seattle Council member Richard Conlin and Council President Sally Clark

• Resolved constituent concerns and complaints through written and verbal communication