# Karen Wong > Sr. Product Designer at Salesforce (Automation) Location: Seattle, Washington, United States Profile: https://flows.cv/karenwong I am a research-driven product designer who designs with intention and focuses on solving problems with a humanistic approach. I consider myself a UX generalist who can pick up new skills quickly and adapt well to new concepts and technologies. Experienced in UX Design, Mobile Design, Responsive Design, Product Design, Software Development, Project Management, and Community Outreach. Design portfolio: https://www.karenwong.design/ ## Work Experience ### Senior Product Designer @ Salesforce Jan 2021 – Present • Senior product designer for Automation Services (Flow Builder), focuses on integration, automation and data transformation. • One of the 5 winners of the Salesforce Grace Hopper Innovation Challenge, which encourages patent submissions from women inventors historically underrepresented. • Winning team of the Best Customer Value Hacks for the MuleSoft Product Hackathon 2022. ### Senior Product Designer @ LevelTen Energy Jan 2020 – Jan 2021 • Sole in-house product designer of LevelTen, which provides SaaS-based renewable transaction infrastructure that has helped companies transact more than $5 billions worth of renewables. Customers include Starbucks, Salesforce, Bloomberg, and more • Led designs for company’s core product lines: Energy Marketplace, Asset Marketplace, RFP and Performance Monitoring software to accelerate the clean energy economy • Improved overall user engagement and retention by 20% through refining the onboarding process and streamlining data visualization into digestible and proactive insights that drive decision making • Maximized team’s chance of a successful and timely launch by identifying feature dependencies across the platform and proposed design alternatives and analysis during the early phase of requirements writing ### Product Designer @ LevelTen Energy Jan 2019 – Jan 2020 | Greater Seattle Area ### UX Designer @ Samsung Mobile Jan 2018 – Jan 2019 | Greater Seattle Area • UX design lead for Samsung’s Visual Voicemail, Real-time text and crafted seamless integration interactions of third-party communication applications (AT&T Call Protect, T-Mobile Visual VoiceMail) with Samsung native phone and communication apps • Collaborated closely with PMs, developers, research to deliver North America localized applications for AT&T, T-Mobile, Cricket Wireless that met customer needs and market demand during early phase of device development • UX lead for the launch of Samsung’s flagship devices (Galaxy S10, Note 10, Galaxy Fold) in the North America market by managing and resolving usability VOCs from clients and mobile carriers • Conducted and planned usability studies tests to identify design opportunities and created user-centric solutions in the initial development phase for Samsung mobile devices ### Software Engineer @ F5 Jan 2015 – Jan 2018 | Greater Seattle Area • Main front-end developer that led design and implementation of test management tool for Cloud Operating System Test team that is used company-wide • Collaborated across teams to develop new design solutions, processes, and standards on internal infrastructure tools to enhance productivity and software testing efforts by ~25% • Creator of web analytics dashboards that helps identity failures across different platforms, run suites, branches and builds • Wrote build verification test code that ensures application is stable and improve test coverage • Helped maintain physical and virtual infrastructure equipment that consists of load balancing appliances, servers, and switches ### UX Designer @ Freelance Jan 2017 – Jan 2018 | Greater Seattle Area • Led redesign of sports app to support strategic brand initiatives and translated user goals into clear product specifications • Created optimal user experience that minimize cognitive overhead for novice, casual and expert sport fans during live games across mobile platforms • Ideated user task flows, iterations and wireframes with regular feedback and collaboration with Players Guide stakeholders • Developed branding guidelines to mockup visuals and user interface design • Collaborated directly with stakeholders in creating presentation materials for pitch meeting ### Intern @ Law Offices of Kevin T. Kwong Jan 2013 – Jan 2014 •Drafted legal documents and prepared trial notebooks to court •Prepared responses to complaints and discovery requests •Conducted legal research in statutes, codes, policy manuals and other sources •Organized and maintained filing system, managed database ### Translator & Outreach Service Provider @ Seattle Department of Neighborhoods P-Patch Gardening Program Jan 2011 – Jan 2011 The P-Patch Program is dedicated to involving neighbors and community members in the design, construction, and ongoing use of the gardens. The P-Patch Community Gardening Program has a specific emphasis on reaching out to historically under-represented communities. • Increased participation of Asian Americans in the Othello community garden by 40% • Organized and facilitated events to solicit community input in garden design and functionality • Translated and interpreted government presentation material to Chinese ### Research Assistant @ University of Washington Jan 2011 – Jan 2011 • Conducted telephone's interviews across the country regarding people's opinions on federal policies • Provided research support by preparing experiments and analyzed data; performed comparative analyses from former experimental data ### Office Aide Intern @ Seattle City Council Jan 2010 – Jan 2010 | Councilmember Conlin's Office • Resolved constituent concerns and complaints through written and verbal communications. • Conducted research and analysis on city policies and ordinances • Created, maintained and complied a binder of committees and meetings materials weekly to both city council members and constituents • Assisted with scheduling ### IT Analyst Intern @ Seattle Public Utilities Jan 2009 – Jan 2009 • Diagnosed and resolved customer problems with custom software packages, Windows operating systems, tools and utilities • Managed customer expectations and escalation points • Tracked customers’ ticket requests and incidents with ‘HEAT’ application software ### Intern @ Seattle Public Utilities Jan 2009 – Jan 2009 | Councilmember Burgess and Clark's office • Conducted research and analysis on city policies and ordinances • Created contacts database that accelerated use by over 50 % • Drafted and edited letters and reports on behalf of Seattle Council member Richard Conlin and Council President Sally Clark • Resolved constituent concerns and complaints through written and verbal communication ## Education ### Bachelor of Arts - BA in Political Science (International Security); Minor in Japanese University of Washington ### Python Development Code Fellows ## Contact & Social - LinkedIn: https://linkedin.com/in/karenwong1 - Website: https://www.karenwong.design/ - GitHub: https://github.com/kaka0525 --- Source: https://flows.cv/karenwong JSON Resume: https://flows.cv/karenwong/resume.json Last updated: 2026-02-23