Recommends or participates in the development of new procedures and policies related to payroll system operations utilizing knowledge of University, State and Federal policies and regulations Responsible for modeling and documenting process flows and maintain system configuration data.

Constructed, updated, and maintained user guides, training and SOPs (Standard Operating Procedure) documentation for company's operating systems, software, and tools.Monitored all web content, fixed technical errors, ensured smooth functioning of Pace University website with HTML and CSS under Drupal CMS. Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. Responsible for handling clients' requests using the help desk ticketing system and phone calls.

Provide technical support for 10-12 students, faculty or staff. Evaluate equipment in order to access technical issues such as connection with the WiFi or/and printers.

Responsible for developing a website using the content management system to showcase the company's products to increase sales. Created additional pages for the website to enhance visitors' experiences.