Contributed to the development of the Webex Experience Management (XM) microservice, enabling organizations to send surveys and collect customer feedback through robust, scalable microservices architecture.
Utilized Java, Spring Boot, and Maven for backend development, ensuring modularity, maintainability, and scalability of the solution.
Designed and implemented RESTful APIs for Questions, Answers, and Reports, facilitating seamless integration and data flow between the microservice and the MongoDB database.
Ensured data consistency, reliability, and high availability by applying best practices in database design and API development.
Leveraged Docker for containerization, facilitating consistent testing and deployment across multiple environments (CI/CD pipelines).
Employed Agile methodologies in collaboration with cross-functional teams to iterate rapidly, ensure code quality, and meet evolving business requirements.
Successfully rolled out the solution across global regions, including the US, EU, Canada, Japan, Australia, and New Zealand, onboarding 150+ organizations and enhancing user experience and customer satisfaction.