Head of Global Marketplace Customer Experience UX, driving design strategy for LocalFinds, Cross-border expansion, Collectibles, Resold, Customization, White Glove Delivery, and Seller Promotions & Coupons

Developed and refined product vision and strategy to enhance supply chain efficiency, optimizing first, middle, and last mile delivery components.

Led strategy and guided cross-functional team cohesion in the development of expanding next-day delivery to the 35 top U.S. metro areas, successfully launching a proof of concept on time, and led the team designing the full-scale solution.

Spearheaded the mobile handheld and tablet strategy, utilizing Zebra devices to align with Target’s brand, the needs of warehouse workers, accessibility (a11y) standards, and Android’s Material Design principles.

Led data-driven initiatives to streamline supply chain processes, enhancing user experience and operational efficiencies.

Implemented rapid iteration and continuous feedback, resulting in an increase in feature updates and process optimizations.

Managed and mentored a team of 9 designers, fostering professional growth and enhancing team productivity and cohesion.

Spearheaded a multidisciplinary team, overseeing senior managers and implementing a robust career development framework.

Defined and executed a strategic vision for app design, improving user engagement and satisfaction for pay-per-mile car insurance.

Facilitated cross-functional collaboration with Engineering, Marketing, and Sales teams to ensure product alignment with business objectives.

Integrated user research and feedback into product development, continuously refining features to better meet user needs.

Acquired by Lemonade

Led design efforts to streamline the insurance purchasing process for small businesses, identifying key pain points and optimization opportunities.

Collaborated with business stakeholders to develop consumer-focused products and marketing strategies, increasing market penetration and customer retention.

Adopted and advocated for a journey-driven design methodology, significantly improving design effectiveness and user satisfaction.

Grew, mentored, and developed the design team, introducing the first design career architecture, design process, quality bar, and other design leadership best practices.

Devised and implemented transaction management strategies for Zillow Offers, focusing on enhancing data integrity and access.

Led the strategy to design a centralized data repository tool, improving decision-making processes across Zillow Offers.

Led the strategy for Zillow's e-signature functionality, enabling users to sign leases electronically, streamlining the leasing process.