# Katey Basye > Senior Staff Product Designer | UX Design, Product Strategy, Customer Insights | I help teams decide what the product should be when nothing is clear yet. Location: San Francisco Bay Area, United States Profile: https://flows.cv/katey 👉 I am a Senior Staff Product Designer with 10 years of experience working on enterprise software. 💡Formerly a Special Education teacher, I know well how to create systems, experiences, and environments that empower anyone to succeed. Coming from a working-class background, I am inspired by enterprise software because what I make impacts so many people’s day-to-day work, as well as their employer’s bottom line, and ultimately their livelihoods. I take seriously the role that technology plays in the way people work and learn and the responsibility I have to make it is as valuable as possible. 💪 My strength is bridging the gap between user research and product discovery—and actual product. I excel in unknown opportunity spaces, where I can employ my research and visual communication expertise, as well as my facilitation skills and technical knowledge, to tackle highly complex challenges with creativity. I use design artifacts like frameworks, models, diagrams, and prototypes to create, validate, and iterate on solutions and align and move teams forward through ambiguity. 🎯 You want to work with me when you need to • understand a new product space • synthesize creative solutions to seemingly disparate requirements • move forward through ambiguity • prioritize the most valuable features based on user insights • build consensus across multiple functions and business units • execute on product strategy with clarity ## Work Experience ### Senior Staff Product Designer @ ServiceNow Jan 2025 – Present ### Staff Product Designer @ ServiceNow Jan 2023 – Jan 2025 ### Lead Product Designer @ Salesforce Jan 2018 – Jan 2023 | San Francisco Bay Area Collaborated across functions and business units to design and help prioritize and launch the MVP for Workforce Engagement, a net-new product on Salesforce's Service Cloud. I led research and discovery and created and executed a design strategy; I owned designs spanning several product pillars and engineering teams to launch an end-to-end solution. ### Senior Product Designer @ Salesforce Jan 2016 – Jan 2018 | San Francisco Bay Area Led design for several features, primarily in the customer service agent productivity and AI space. ### Product Designer @ Salesforce Jan 2015 – Jan 2016 | San Francisco Designer on Salesforce admin interface. ### UI Design Intern @ salesforce.com Jan 2014 – Jan 2014 ### Coach @ Dev Bootcamp Jan 2013 – Jan 2014 Taught and mentored beginning programmers undergoing nine weeks of full stack web development training. ### Contract Web Developer @ TA Group Holdings Jan 2012 – Jan 2013 Design Process — Researched and analyzed user needs and client goals — Determined information architecture and key features based on user needs and client goals — Rapidly prototyped and wireframed using Balsamiq and/or Adobe Illustrator — Designed production specs in Adobe Photoshop and/or Adobe Fireworks. — Mocked up site design using HTML5, CSS3, jQuery/JavaScript. — Developed dynamic site functionality predominantly using Ruby on Rails. ### Corps Member / Special Education Teacher @ Teach For America Jan 2009 – Jan 2012 — Selected from more than 30,000 applicants nationwide to join national teacher corps of recent college graduates who commit two years to teach in under-resourced public schools. — Engaged in full range of professional development based on Teaching as Leadership Framework. — Achieved average 1.5 years growth in reading and 77% mastery of all math goals over three years. Qualities and Skills Demonstrated — Analytical: Gathered and leveraged academic data to create individual goals and inform differentiated instruction for students with disabilities. — Project Management: taught five different subjects in small-group rotations to eleven students. — Cross-Team Collaboration: managed eleven IEPs and sustained working relationships with members of each IEP (school psychologists; administration; General Education teachers; students’ families, doctors, advocates, and therapists). — Communication: Communicated grade-level material successfully to students with Speech-Language Impairments and Auditory Processing Disorders, who were 2-5 years behind grade level; Instructed in Spanish. — Creativity: Created “Our Brain Is A Muscle,” a comprehensive behavior management system that decreased student referrals an average of 50% over two years. ### Alumni @ AmeriCorps Jan 2009 – Jan 2011 ### Web Master @ School of Fine Arts, University of Kansas Jan 2005 – Jan 2009 — Managed content for School of Fine Arts website, digital advertising system and online news and events, faculty, and artwork databases for Departments of Music, Art, and Design. — Edited and uploaded content and style in Dreamweaver using HTML and CSS. — Assisted Communications Director with miscellaneous photography, copywriting, and design tasks in monthly print publications and performance projects using Adobe Photoshop, Illustrator, and Dreamweaver. ### Communications Director @ Center for Community Outreach, 501(c)3 Jan 2008 – Jan 2009 | Lawrence, Kansas Area –Rebranded organization and incorporated new design in website, brochures, fliers, and informational presentations for CCO and its 13 student volunteer organizations. –Designed advertisements for individual events of 13 student volunteer organizations. –Presented CCO’s mission to students, professors, and community members. ### Technology Director @ Center for Community Outreach, 501(c)3 Jan 2007 – Jan 2008 | Lawrence, KS — Updated site content and styles in Dreamweaver using HTML and CSS. — Managed 1,000-person volunteer MYSQL database. ## Education ### Master of Information Management Systems University of California, Berkeley ### Certificate in Software Product Management University of Washington ### Full Stack Web Development Dev Bootcamp ### Bachelor of Arts in Spanish, English-Creative Writing The University of Kansas ## Contact & Social - LinkedIn: https://linkedin.com/in/kbasye - Website: https://bento.me/katey-basye --- Source: https://flows.cv/katey JSON Resume: https://flows.cv/katey/resume.json Last updated: 2026-02-23