# Katherine Ng > Product Designer at Sprinklr | UX/UI Designer | User Experience Location: Sunnyvale, California, United States Profile: https://flows.cv/katherine Hi, I’m Katherine 👋 I'm a Product Designer from Toronto and the Bay Area, working in Manhattan and following my dream of creating user-centered designs. 👾 As a designer, I take pride in having an empathetic mindset in designing the perspective of the business, the developers, and the users. It's a beautiful thing when the collaboration of diverse ideas pushes the boundaries of my creativity and creates opportunities to bring innovative solutions to life. ✈️. Outside of work, I'm an adventurer with a love for staying active and exploring everything the world has to offer. You can often find me walking my dog, competing in neighborhood volleyball games, or racing through spartan obstacles! I also have a passion for creating music for over 15 years and hope to achieve my goal of performing in an orchestra again. Send me a message if you’d like to connect! ## Work Experience ### Product Designer @ Sprinklr Jan 2021 – Present | Sunnyvale, California, United States • Designed an AI chat interface, increasing user engagement by 25% and optimizing 50+ user flows for improved efficiency and happiness. • Implemented AI solutions to enhance user exploration and guide goal completion, delivering an intuitive, efficient experience tailored to diverse user needs. • Collaborated with 10+ AI engineers, product managers, and UX researchers to align on technical requirements and user experience objectives. • Designed a hospitality event manager app, boosted mobile engagement by 40% and customer satisfaction by 35% within 3 months. • The app effectively organized events, strengthening relationships with VIP guests and logistics partners. • Seamlessly integrated the app with our desktop product, transitioning 90% of desktop features to mobile while maintaining usability and functionality through an adaptive design. • Led a heuristic evaluation and competitive analysis with the research team, identifying pain points and design solutions that improved UX for 1,000+ users, including 50% from Fortune 100 companies. • Introduced design file walkthroughs, improving documentation, recall, and handoff. Enabled teams to quickly implement design specifications, reducing miscommunication and increasing the quality of deliverables by 18%. • Led 15+ post-mortem presentations after product launches, driving discussions on goal achievement and outlining steps to improve collaboration across design, development, and product management teams. • Presented 20+ projects to the design team, sharing UX solutions and strategies. Strengthened collaboration by articulating design concepts and processes, providing actionable insights for future projects. ### User Experience Designer @ Hikaya Jan 2020 – Jan 2021 | Toronto, Ontario, Canada • Led product design for a suite of SaaS products, conducting design reviews with stakeholders and global clients in the non-profit sector to ensure alignment with user needs and business goals. • Spearheaded the design of a data management and interactive mapping tool, collaborating with engineers and product managers in an Agile environment to deliver the product within 8 months, improving user engagement and data visualization. • Facilitated product training workshops for 10+ field officers and clients, enabling them to visualize more than ten years of data on a map for the first time, enhancing their decision-making capabilities. • Conducted weekly competitive analyses and implemented A/B testing before each product launch to identify pain points, resulting in a 200-400% increase in product usability post-launch. • Developed and managed a design system to optimize collaboration and handoff between teams, ensuring products remained SEO-friendly and compliant with AODA (Accessibility for Ontarians with Disabilities Act) standards. ### Product Designer @ York University Jan 2019 – Jan 2020 | Toronto, Ontario, Canada - Worked closely with the Chair of the York/Sheridan Design Program to design a web gallery and resource site. Provided digital tools for accessibility for 1000+ student applicants. - Designed UI modifications and program maps in InDesign for the 2020-21 student handbook to visualize complex systems. ### UX/UI Designer @ Computer Systems Int'l Jan 2017 – Jan 2019 | Toronto, Ontario, Canada - Designed wireframe mockups for their B2C Android application and POS system reaching over 5000 clients. - Led the UX design process in re-branding the company website and created marketing material to reach global consumers. ## Education ### Bachelor of Design Specialized Honours degree in UI/UX Design, Product Design Sheridan College ### Bachelor of Design Specialized Honours degree in UI/UX Design, Product Design York University ## Contact & Social - LinkedIn: https://linkedin.com/in/nkatherine - Website: https://www.katng.design/ --- Source: https://flows.cv/katherine JSON Resume: https://flows.cv/katherine/resume.json Last updated: 2026-02-23