I lead UX teams through the 'hard problems'—the legacy systems, messy data, and mission-critical tools that power global enterprise. I specialize in untangling decades of complexity to build intuitive, automated experiences that balance operational efficiency with a seamless user experience.

Experience

GracenoteUX Lead

2021 — Now

Directing a specialized design team in the UX improvements of internal editorial tools, including UX strategy and design

Leading research and discovery workshops to identify high-impact opportunities and streamline complex workflows.

Establishing and maintaining design standards for internal tools to ensure a consistent, scalable user experience across the universe of tools

Serving as Project Lead, providing mentorship and creative direction to designers

GracenoteSr. UI/UX Designer

2018 — 2021

Design Lead for new product launches within the Nielsen Sports and Gracenote Music verticals.

Design lead for all internal Gracenote editorial tools

McCracken DesignPrincipal, UX Design & Strategy

2000 — Now

Senior UX consultant for websites, specializing in complex data driven products. Clients include Nielsen, Bazaarvoice, Digital Mortar, PowerReviews, and Intuit.