• Demonstrate proficiency in library software systems and databases to facilitate efficient operations such as inputting confidential patron information and retrieval of resources

• Support 50 patrons daily with locating books, community resources, and providing technical assistance with computers ensuring a positive experience at the public library

• Answer high-volume calls directing inquiries to appropriate departments, appointment scheduling, resolving issues related to activity registration and account verification, resulting in satisfactory service

• Provide detailed guidance to patrons regarding forms, policies, and necessary documentation for community programs of recreation, childcare, and senior services provided by the city

• Coordinated a team of 20 employees to deliver exceptional customer service, resulting in a 90% satisfaction rate with the experience at the establishment

• Facilitated training workshops for on-boarding process and increase efficiency with learning drink combinations and menu items with 100% accuracy by creating reference handbook for employees

• Organized cafe inventory shipments using product sheets to ensure for fully stocked products which supported resulted in a 30% increase of order satisfaction

• Streamlined product flow by collaborating with cross-functional teams to establish efficient timelines & deliverables with increased team productivity by 20%, resulting in the successful launch of 2 new products.

• Conducted user interviews and surveys testing club applications leading to insightful decision making improving projects effectiveness for community

• Coordinated a team to create multi-platform visual graphics for mental health conferences, virtual events and social media posts

• Constructed program utilizing Adobe Illustrator to develop merchandise for 100-person conference

• Created user centered projects collecting information from surveys and interviews with cohort teammates

• Participated in design sprints and challenges using Figma and prototyped hi-fidelity wireframes and mockups