# Kathryn Leverson > Product designer at IBM Instana Location: Austin, Texas Metropolitan Area, United States Profile: https://flows.cv/kathrynleverson ## Work Experience ### Senior Technical Product Designer @ IBM Jan 2022 – Present | Austin, Texas, United States ### Product Design Advisor @ Dell Technologies Jan 2021 – Jan 2022 | Austin, Texas, United States • Creating the right global experience for the customer to do credits, returns, and exchanges at Dell • Performing research studies to gain insight; prioritizing opportunities for improvement; creating process flows and service blueprints of current and to-be states; testing low- and high-fidelity prototypes with users; and creating a feedback loop with users to create a simple, seamless experience for our customers • Iterating through numerous cycles to go from a good enough solution to the best solution for the main users • Partnering with designers, product managers, and engineers to determine how to build an encompassing customer experience ### Product Designer @ Dell Technologies Jan 2020 – Jan 2021 | Austin, Texas, United States • Increased the usability of Dell’s global credit, return, and exchange (CRE) processes by decreasing cycle time and human touches necessary for completing CRE dispatch creation • Researched pain points and opportunities for customer delight while focusing on simplicity and creating a seamless experience for the CRE product line • Implemented rapid prototyping using Miro, AdobeXD, and Figma to conduct usability tests with users to gain feedback • Collaborated with stakeholders, product managers, and engineers to iterate on intuitive and thoughtful solutions ### Software Engineer II @ Dell Technologies Jan 2019 – Jan 2021 | Round Rock, Texas, United States • Developed the Streamliner application that users will utilize when creating or editing a CRE dispatch. Utilizing Blazor and the Dell Design System to generate the front-end experience for initiating a credit, return, or exchange • Decreased cost on the Application Transformation & Modernization team that aimed to achieve cost savings for Dell by moving applications from current hosting hardware to cloud environments with minimal changes • Aided team in creating productized, reusable solutions for other applications to utilize. Assisted external application teams with “white-glove service” from start of engagement to hardware shutdown in order to share information and keep communication fluid between teams ### Software Engineer I @ Dell Technologies Jan 2018 – Jan 2019 | Round Rock, TX • Acted as the technical anchor on the Order Management Cloud Services team that set out to modernize Dell’s current order management system, through which every order gets processed and generates revenue • Utilized lean methodology and user-centered design by conducting user interviews to identify existing problems in current system and iterate and develop better solutions • Helped create and maintain system of microservices to replace the legacy application, in which each served a specific and vital role in processing an order from placement to fulfillment • Trained new team members and other teams around the world in lean methodology and Extreme Programming (XP) practices ### Innovation Hub CS & VR Associate @ University of Oklahoma Jan 2018 – Jan 2018 | Norman, Oklahoma, United States Assisted students of the CS Lab and VR Studio as an associate of the Innovation Hub to monitor and assist with duties that included checking in/out laptops, helping guide tours, and assisting students when needed ### Civil & Architectural Engineering Teaching Assistant @ University of Oklahoma Jan 2017 – Jan 2018 | Norman, Oklahoma, United States Assigned as a teaching assistant for civil engineering professor to grade assignments, exams, and hold office hours to aide students in understanding the material covered in two courses ### Student Athlete Tutor @ University of Oklahoma Jan 2017 – Jan 2017 | Norman, Oklahoma, United States • Tutored student athletes, specializing in all levels of mathematics, computer science courses, and any engineering courses students were enrolled in ### IT Intern @ ONEOK Jan 2017 – Jan 2017 | Tulsa, Oklahoma Area • Collaborated on the development of an event-based application to integrate multiple systems within the IT organization • Utilized Java and SQL programming languages to send map messages containing updates from databases to queues • Coordinated with systems partners to confirm requirements and finalize designs • This application allowed quicker, smoother communication between systems to allow the business to update on a schedule ## Education ### Bachelor's degree in Industrial Engineering University of Oklahoma ### Minor in Computer Science University of Oklahoma ### Minor in Mathematics University of Oklahoma ## Contact & Social - LinkedIn: https://linkedin.com/in/kathryn-leverson --- Source: https://flows.cv/kathrynleverson JSON Resume: https://flows.cv/kathrynleverson/resume.json Last updated: 2026-03-31