• Defining the UX vision for an AI-powered enterprise platform supporting complex, agent-assisted workflows across organizational systems.

• Designing human-in-the-loop interaction models to strengthen user trust and clarity in emerging autonomous capabilities.

• Developing a phased AI adoption roadmap for design tools and processes, aligning experimentation with cross-functional priorities.

• Establishing performance metrics to assess workflow efficiency, feature adoption, and transparency.

• Leading a distributed design organization while contributing hands-on to high-impact strategic initiatives in close partnership with Product and Engineering leadership.

• Led 0→1 design strategy for generative AI infrastructure platform supporting model evaluation pipelines, observability tooling, SDK orchestration, and synthetic data systems.

• Translated complex LLM experimentation workflows into structured, enterprise-grade investigation frameworks, improving developer confidence and iteration velocity.

• Designed evaluation and transparency systems supporting responsible AI experimentation and governance considerations.

• Built a scalable enterprise-ready design system, accelerating usability, consistency, and platform adoption.

• Developed brand identity and launch strategy, increasing company visibility by 70%.

• Established user-centric design processes to significantly enhance customer experience at Envoy.

• Built a diverse design team with expertise in user research and design systems.

• Developed a comprehensive 3-year UX Vision and roadmap for product experience improvement.

• Collaborated closely with product and engineering teams to drive impactful design-led initiatives.

• Redesigned enterprise admin onboarding, billing, and account management workflows into a cohesive, scalable system, driving 30% increase in enterprise revenue and improved expansion readiness.

• Defined and influenced the user experience vision for the CircleCI development platform, aligning multiple product areas for a cohesive experience.

• Led and mentored a team of 25 members, including product designers, visual designers, and UX researchers, driving team growth and talent retention.

• Collaborated closely with Product Development and Marketing leadership teams to propel business initiatives forward at CircleCI.

• Led user experience vision and execution for Xtime and Dealertrack, divisions of Cox Automotive, integrating lean UX methods into design and agile development processes.

• Collaborated with product leaders to define priorities and coordinate design resources across teams, ensuring seamless execution of user-centric designs.

• Spearheaded the development of innovative user experience strategies, resulting in improved customer satisfaction and increased user engagement.