# Katie Spencer > Sr. UX Content Designer Location: San Francisco, California, United States Profile: https://flows.cv/katiespencer I'm a UX content designer who’s passionate about making digital experiences simple, intuitive, and accessible—especially for users navigating complex systems or with cognitive impairments. I bridge the gap between technical products and their users by combining user-centered design with clear, purposeful communication. I’ve worked with companies of all sizes, both in-house and through agencies including product descriptions for eCommerce, how-to guides, and internal tool welcome tours. I specialize in microcopy—buttons, tooltips, error messages—that guides users through their journeys with ease. My work includes content audits, website restructuring, and developing documentation for complex products. Freelancing has exposed me to a wide range of teams, workflows, and industries, sharpening my ability to adapt, solve problems, and see challenges from multiple angles. I also contribute behind the scenes—building copywriting guides, streamlining workflows between writers and designers, and making sure content is part of the design process from day one. Above all, I help businesses understand their users and create experiences that are both effective and human. Message me for portfolio samples. ## Work Experience ### Sr. UX Content Designer @ Blink UX Jan 2023 – Present | San Francisco, CA I serve as the dedicated Sr. Content Designer on the T-Mobile for Business team. My work spans from product and plan descriptions on e-commerce to creating user journeys through our customer and internally facing tools. I partner with designers to uncover gaps in user understanding when it comes to our products and interface; and craft copy to reduce frustration throughout complicated journeys to meet business and user goals. ### UX Copywriter @ Anthro-Tech, Inc. Jan 2023 – Jan 2023 Re-authored and published outdated content and implemented interlinking strategies across multiple pages. Worked with subject matter experts to provide users with the most up-to-date and relevant information and ensured the most crucial information was the easiest to find. ### Freelance Copywriter @ United Nations Capital Development Fund (UNCDF) Jan 2023 – Jan 2023 Co-authored and edited an advocacy strategy covering stakeholder review and engagement and implementation plan for the Migration and Remittence Programme including social media, publication dissemination, and event plans. ### UX Content Designer @ WongDoody Jan 2022 – Jan 2022 | Seattle, WA Embedded full-time on the T-Mobile for Business team. Worked with UX designers to create copy for user flows across consumer-facing hubs and eCommerce pages. Created content for error messages, product descriptions, checkout cart instructions, and more. ### Content Specialist @ Portent Jan 2020 – Jan 2022 | Seattle, Washington, United States My role on the content team was to help improve clients' websites by evaluating the content quality, SEO, and usability of their current state compared to their search and industry competitors. Content strategy includes: • Researching user intent • Ideating topics for new blog articles or landing pages • Organizing content through hubs and navigation • Auditing pages to find gaps and areas of opportunity • Identifying ways to optimize for SEO and UX My main goal was to gain insight into what information users are looking for and help businesses create, organize, and optimize content that satisfies user intent. Additional Experience at Portent: • Worked with each author at Portent to create blog articles for our agency's website, from editing copy to entering and scheduling in WordPress • I served as an extension of the CRO team and help create A/B tests to improve user journeys and increase conversion • Led a training on writing for UX to educate my team on the importance of user experience best practices when it comes to writing for the web • Served on the Women of Portent committee to build a community of women within the agency ### Digital Project Manager @ Entercom Jan 2018 – Jan 2020 | Seattle, WA As a digital project manager, I worked on in-house campaigns and partnered with our agency. I was responsible for over 50 accounts at a time, and worked closely with the agency to set up and manage services including SEO, PPC, social media, and more. I pulled data monthly and reported the findings to clients. ### Assistant Manager @ Ruby Jane Jan 2017 – Jan 2018 ### Director of Marketing @ Herbal Heart Apothecary Jan 2016 – Jan 2017 | Loveland, CO ## Education ### Bachelor's degree in Journalism and Media Communications Colorado State University ### High school diploma in Writing, General Steamboat Springs High School ## Contact & Social - LinkedIn: https://linkedin.com/in/kdarlenespencer --- Source: https://flows.cv/katiespencer JSON Resume: https://flows.cv/katiespencer/resume.json Last updated: 2026-04-13