Created core connectivity features for consumers, such as remote reboot, historical speed tests, and real-time data usage

Designed and launched the beta and MVP of Remote Network Management (RNM) for Custom Installers and ISPs

Conducted user interviews to validate the business model and designs

Built the RNM design system and design styles to help iterate and scale quickly

Helped launch the pilot in the San Francisco Bay Area by designing the mobile web experience as well as the communications

Interviewed SF businesses to design and improve features in preparation for national launch.

Assisted in designing the community guidelines posting tips, Netherlands communications, treat map, and design framework