Head of mobile design for critical communications and emergency management products.

• UI/UX Design for online platforms and events

• Work with Digital leads to ideate, wireframe and develop digital experiences.

• Build sitemaps, journey maps, user stories and functional requirements with Creative, Strategy and technology team

Designed for multiple touch-points (physical, digital, environmental) within a system to yield one coherent user experience, enhancing user satisfaction and engagement

Collaborated with various cross-functional stakeholders to identify goals and outcomes for digital experiences, leading to improved project alignment and successful delivery

Owned multiple design projects at a time, addressed user feedback, and ensured alignment, engagement, and expectation management, resulting in timely project completion and increased user satisfaction

Collaborated across digital platforms to create engaging and user-friendly interactions, improving user experience and platform usability.

Working with various clients on basic design, product development, and graphic design assets.

User interface design, user research, and graphic design

Designed and iterated product onboarding, worked hands on with engineering to identify product gaps and design new features, built prototypes, user journey maps, graphic elements, and a new design system

Gathered feedback through user testing and interviews, which directly enhanced product features, boosted user satisfaction, and increased customer retention

Conducted competitive research, wrote user tests, and performed test analysis, resulting in more effective design strategies and improved product competitiveness

Built responsive navigation for website, and mobile app designs.

Corporate portal design, and various content development and research. Worked cross-functionally with Engineering, TPM, as well as UX and user research teams.

Conducted interviews and engaged in program development, web design, and project management, leading to improved user engagement and streamlined project workflow

Built an internal portal for employees to engage with a mentorship program, enhancing employee development and collaboration

Designed learning materials and graphics, which improved training efficiency and user comprehension

Designed web page mockups using secure frameworks, ensuring consistent user experience and security for both internal and external users

Developed Agile courses and facilitated Design Thinking workshops / activities. Continuously improved Agile courses based on feedback, and incorporated personalized learning techniques.

Worked among security and vendor management teams. Conducted data mining, project management,

mockups, and research for a new product. Designed webpage mockups using highly secure frameworks

for internal and external company use.

Conducted interviews, actively engaged in program development, web design, and project management. Built an internal portal for employees to engage with a mentorship program. Designed learning materials and graphics.

Performed marketing research, data mining, event planning, customer service, and provided general office support.

Event research and planning, office organization, data input, general office support.