Client: Eli Lilly and Company (via New Era)

• Led end-to-end design of AI-powered voice transcription feature that secured partnerships with 4 hospitals and achieved high feature adoption.

• Synthesized insights from 77+ healthcare professionals and analyzed 5 competitors to prioritize AI voice transcription feature and drive cross-team alignment.

• Led development of modular design system across platforms with 40+ components and structured Figma workspace that reduced design-to-dev handoff confusion and improved product consistency.

• Shipped 4+ major features including admin portal, AI voice transcription, medical dictionary, and group chat through cross-functional collaboration to deliver consumer-facing and operational tools.

• Led end-to-end design of tablet-based registration kiosk that achieved 64% new member adoption and reduced signup time by 50%.

• Led migration of 4 design systems from Sketch to Figma and created 100+ components that streamlined workflows and improved cross-team consistency.

• Facilitated 3 co-creation workshops with 15+ stakeholders that gathered domain knowledge and defined project scope for lottery information kiosk.