# Keegan Helmbrecht > Experienced engineer and customer success professional with 13+ years in SaaS and Ecommerce. Location: Berkeley, California, United States Profile: https://flows.cv/keeganhelmbrecht Experienced Software Engineer, with a passion for programming and creating beautiful user-focused products. I have a demonstrated history of working in e-commerce, specifically multi-sided marketplaces. Technical Skills: • Core Skills: JavaScript, ES6, React, GatsbyJS, HTML/CSS, Python, Django, JSON, Bootstrap, Flexbox & Grid, React Router, Single Page Apps, Agile, Photoshop, Lightroom • IDE: Visual Studio Code, Sublime Text • Version Control: Git, GitHub • Debugging: Chrome Developer Tools, React Developer Tools • OS: Linux (Ubuntu, Red Hat), Mac OS, Windows Professional Skills: • Excellent communicator, relationship builder, and presentation skills • Proven track record of providing great service for clients and customers • Creative problem solver and lifelong learner Portfolio and Resume: https://www.keeg.dev https://github.com/keegan-he ## Work Experience ### Support Engineer @ Envoy Jan 2025 – Present | San Francisco, CA ### Software Engineer @ AQUAOSO Technologies, PBC Jan 2021 – Present Led the backend development of a scalable, real-time analytics platform, increasing backend performance by 22% and reducing data processing time by 15%. Regularly investigated and resolved 100+ API integration issues by analyzing logs, debugging code, and conducting root cause analysis, ensuring a seamless experience for our users. Created documentation to log user feedback and address bugs, enhancing platform usability and influencing our product roadmap. ### Founder / Head of Engineering and Production @ Verbala Jan 2020 – Present | Bellingham, Washington, United States Founder and Head of Engineering & Production at Verbala, delivering world-class audio engineering, mixing, mastering, and production. Releases featured on SiriusXM Chill and leading dance music labels including Colorize (Enhanced Music), Purified, and Hathor (Black Hole Recordings). ### Software Engineer @ Mockup Mark Jan 2020 – Jan 2021 | San Francisco Bay Area Built core platform features and components using React, Sass, and Bootstrap, contributing to our successful ProductHunt launch. Conducted user research and A/B testing to evaluate feature usability, leveraging insights to refine the platform and improve user experience. ### Partnerships Manager @ Redbubble Jan 2017 – Jan 2020 | San Francisco Bay Area • Developed lean systems early in initial development cycle to offset temporary monetary losses by developing automations using Python and rethinking outdated legacy processes • Creator of structured Information architecture for internal and external knowledge centers, utilizing HTML, CSS, and Javascript to create documentation • Identified operational pain points and gathered partner feedback to ensure product readiness. Consolidated data into actionable insights, improving serviceability • Collaborates with Product Management, Engineering, Sales, and Global Partners to develop end-to-end products for Redbubble’s Partner and Fan Art program, and regularly participates in MVP evaluations with leadership • Essential to the conceptualization, implementation, and testing of product solutions, including the Rights Holder Review Portal, Agreements Platform, and in-house Content Management Systems • Develops relationships with network of partner executives from entertainment conglomerates such as Cartoon Network, Sony, CBS, ABC, and many others, balancing stakeholder needs with the success of key business operations • Designed, recorded, and shared crucial program processes, and translated technical vision with executive leadership and other non-technical audiences, internal and external to Redbubble ### Content & Intellectual Property Operations Supervisor @ Redbubble Jan 2013 – Jan 2017 | San Francisco Bay Area • Maintained reporting needs of business with data analyst, running and building custom SQL scripts • Lead takedown notice execution, overseeing timely processing of DMCA Notice and Takedown Reports • Developed team members and managed daily workflow, establishing measures of success and maximizing individual strengths and skills • Collected, monitored and communicated key metrics, identifying trends and opportunities • Developed guidelines & presentations to further company’s understanding of IP ### Content Analyst @ Redbubble Jan 2013 – Jan 2016 | San Francisco Bay Area • Actioned and responded to DMCA and intellectual property take-down notices • Reviewed content against established internal IP guidelines, and maintained accurate records of key IP issues, moderated works, and repeat infringers. • Escalated accounts by sending warnings, restricting fraudulent users, and removing violators of the user policy. • Sent timely, clear and concise written notifications to artists and rights holders. • Researched legal developments and current events that affected the IP landscape. • Worked closely with internal legal counsel and operations teams to ensure compliance with relevant laws. • Identified ways to improve operational processes ### Senior Customer Support Representative - Artist Payments @ Redbubble Jan 2012 – Jan 2013 | Mountain View, California • Assisted Redbubble customers with shipping, purchasing, lost orders, website troubleshooting, exchanges through email and live chat. • Supported Artist community members with the upload process and understanding the user agreement • Created and designed community and IP guidelines in Redbubble Help Center * Assisted with international payments and tax issues, site navigation, tagging, promotion, art protection, watermark issues and sharing via social media. • Developed a central wiki to simplify team member navigation and operational details for internal teams at Redbubble ### Department Manager @ Kroger Jan 2006 – Jan 2011 | Greater Seattle Area • Managed five employees • Created weekly department schedules, and attended regular leadership and skills training workshops • Kept accurate inventory of the department, including government required logs • Earned over 100 customer service and leadership awards from Kroger ### Graphic Designer @ King Frog Digital Photo Lab Jan 2000 – Jan 2004 | Bellingham, Washington Area • Created custom multimedia projects for variety of customers, including website design, print advertisements, event fliers, photo editing, portrait retouching, collages, and passport photos. • Processed slide film and changed Noritsu E-6 chemicals and filters • Developed film in C-41 processor and conducted routine maintenance as needed • Changed paper and managed chemical balance on Noritsu QSS-2901 • Color corrected on Noritsu QSS-2901 and older QSS printers ## Education ### Information Networking and Telecommunications Fort Hays State University ### Certificate of Internetworking in Computer Systems Networking and Telecommunications Fort Hays State University ### Former CCENT / CCNA in Computer Systems Networking Cisco Networking Academy ## Contact & Social - LinkedIn: https://linkedin.com/in/keegan-helmbrecht - Portfolio: https://www.keeg.dev - GitHub: https://github.com/keegan-he --- Source: https://flows.cv/keeganhelmbrecht JSON Resume: https://flows.cv/keeganhelmbrecht/resume.json Last updated: 2026-04-11