# Keerthana Muruganandham > Lead Product Manager @ Marqeta | Payment Risk, Fraud & Disputes Location: Oakland, California, United States Profile: https://flows.cv/keerthanamuruganandham Product Manager with a Masters in Engineering Management and 6.5+ years of expertise in creating great payment and financial experiences for consumers and businesses. I have 4.5 + years of experience strategizing and building B2B SaaS applications in the Fintech industry for Marqeta and Wipro. The 2 major enterprise SaaS application I've owned and built end-to-end are Marqeta Dashboard (a major program management platform for Marqeta's customers) and NetOxygen (Wipro's leading Loan Origination solution in the US Mortgage industry). I have 2+ years of experience developing consumer / cardholder experiences at Marqeta by building a vision and strategic roadmap for Marqeta's flagship program management product - The UX Toolkit. ## Work Experience ### Lead Product Manager, Risk, Fraud & Disputes @ Marqeta Jan 2025 – Present | Oakland, California, United States ### Senior Product Manager, Customer & Cardholder Experience @ Marqeta Jan 2022 – Jan 2025 | Oakland, California, United States Led the vision and strategy for UX Toolkit with a focused effort to deliver Transactions & disputes cardholder experiences Strategized and led the build of next-gen cardholder support experience with robust conversational chat capability Business Intelligence & insights for Marqeta Dashboard to help Marqeta's customers with efficient decision making Redesigned Marqeta's user access management for the enterprise portal and the associated auth services ### Product Manager, Customer Experience @ Marqeta Jan 2021 – Jan 2022 | Oakland, California, United States Launched Marqeta Dashboard in General Availability with card product templates, disputes, settlements and reporting workflows for Marqeta's customers. Spearheaded the build of VOLT, Marqeta's internal design system with a continued focus on the evolution and governance of the platform. ### Product Manager Intern @ Marqeta, Inc Jan 2020 – Jan 2020 | Oakland, California, United States Build and release of Marqeta Dashboard in beta ### Student Consultant | Marketing Research @ The Tuck School of Business at Dartmouth Jan 2020 – Jan 2020 | Hanover, New Hampshire, United States • Designed research & performed cross tabulation and factor analysis to make marketing decision for new product concept test in R • Analyzed data from Market research survey using Conjoint Analysis to assess the effect of consumer trade-offs for a product ### Student Consultant | Digital Marketing @ The Tuck School of Business at Dartmouth Jan 2020 – Jan 2020 | United States • Analyzed the market and launched a Google Ad Campaign for ‘Traditionally Trendy’ – A Dartmouth apparels store at Hanover • Optimized campaign parameters to maximize reach and used Google Analytics to monitor campaign performance • Analyzed data from A/B test performed by Rocket Fuel Inc. in Python to measure the success of their product as part of the course ### Junior Web Developer - Web Strategy and Design @ Dartmouth College Jan 2019 – Jan 2020 | Hanover, New Hampshire, United States • Performed User Research to collect feedbacks about pain points and used Google Analytics to make inference about results • Assisted Design team in creating User journey map and developed behavior-driven use cases for enabling UI testing by QA team • Working on tools like Git, JIRA, Bitbucket and confluence to perform code migration and documentation ### Product Lead @ Wipro Jan 2018 – Jan 2019 Product Team Initiatives • Served as technical representative in discussions with clients to make critical product decisions throughout every feature lifecycle • Evaluated client requests and technical feasibility to assist in prioritizing features in roadmap and collaborated with Engg. teams for building it • Created Functional Specification Document by gathering business needs from clients and SMEs and designed the functionality • Rewarded ’Instant Karma’ for Technical Expertise and recognized as an outstanding performer by ’Financial Services’ Business Unit of Wipro ### Software Development Engineer @ Wipro Jan 2017 – Jan 2018 Product Development - Loan Origination Software (LOS) • Developed new product features and enhancements for mortgage banks in the US including JP Morgan Chase, Discover & US Bank • Elicited requirements for the features from business and functional teams developed it using C# in .NET framework with SQL DB • Redesigned the UI of the SaaS application using HTML, CSS, bootstrap and Javascript to make it interactive and responsive • Performed monthly scan to deduce security vulnerabilities using the tool ’Veracode’ Source Code Analyser and resolved them • Increased developer’s ease of migration by 75% by rescripting the code for XML transformation from XSLT to C# ### Operations Management Intern @ Alstom Jan 2016 – Jan 2016 | Coimbatore Area, India • Performed Time Study on a Product Line to develop standards and compiled the first ever Process Time Database for Alstom, CBE. • Used requirements from client and inputs from the Time study to design an optimal process flow for the new project, RGV Tarbes. • Identified and analyzed bottleneck operations and non-value adding activities (NVAs) and ways to reduce it in existing product line. Projected scope for 0.85% increase in efficiency using Pareto analysis with practical solutions for reducing the NVAs. ### Business Development Intern @ EPIK Cleansing Solutions Jan 2015 – Jan 2015 | Chennai Area, India • Worked as a Business Development intern in EPIK Cleansing Solutions, a start-up that produces home care products and delivers it through technology enabled non-store retail channels. • Conducted Primary Market Research through surveys, focus group studies and interviews with 250 potential customers. Prepared a value proposition canvas for Epik products based on the primary and secondary market research analysis. • Studied competitors’ products and marketing strategies extensively to prepare a comprehensive Competitor analysis for a product. • Conceptualized Product Catalogues and e-posters for a specific product portfolio at EPIK. ### Summer Intern @ Tube Investments of India Limited Jan 2015 – Jan 2015 | Chennai, Tamil Nadu, India ### Winter Intern @ Petrofac Jan 2014 – Jan 2015 | Chennai, Tamil Nadu, India ## Education ### Master's degree in Engineering Management Dartmouth College ### Bachelor of Technology (B.Tech.) in Production Engineering National Institute of Technology, Tiruchirappalli ### High Secondary Examination in CBSE Grade - 12 Maharishi Vidya Mandir Senior Secondary School ### Secondary School Examination in CBSE Grade - 10 Vivekanandha Vidhyalaya ## Contact & Social - LinkedIn: https://linkedin.com/in/kmurug --- Source: https://flows.cv/keerthanamuruganandham JSON Resume: https://flows.cv/keerthanamuruganandham/resume.json Last updated: 2026-04-13