Oversaw daily store operations, ensuring high standards in product quality and cleanliness.

Trained and mentored new and existing partners, fostering a culture of growth and teamwork.

Managed customer success initiatives remotely, enhancing client satisfaction and retention.

Developed comprehensive user documentation and in-app walkthroughs to streamline user experience.

Actively participated in Agile/Scrum processes, contributing to the software development lifecycle as a manual tester.