# Kelly Fung

> UX Specialist | Research and Design

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/kellyfung

## Work Experience
### UX Researcher @ Optum
Jan 2023 – Jan 2025
• Drove product discovery and strategy by leading user research initiatives across 10+ B2C, B2B and internal platform products, identifying key user needs and aligning insights with business goals to inform product roadmaps.
• Conducted and synthesized 100+ end-user interviews, translating qualitative insights into actionable product enhancements, improving user experience and supporting data-driven prioritization.
• Supported roadmap planning through research synthesis, identification of user pain points and clear articulation of product opportunities and design recommendations.
• Collaborated cross-functionally with product managers, designers and engineers to define product requirements, validate market opportunities, and guide decision making through continuous user feedback and competitive analysis.

### UX Specialist @ Change Healthcare
Jan 2021 – Jan 2023
•	Lead user-centered research using a variety of qualitative and quantitative research methods to address knowledge gaps to make better product decisions—methods include in-depth interviews, surveys, usability testing (moderated and unmoderated), concept testing, A/B testing 
•	Analyze, synthesize, generate insights / opportunities and report on research and usability studies to management and other stakeholders
•	Participate in design discussions along with product management teams. Provide walkthroughs and demo mockups and deliver research insights to the business stakeholders and product teams.

### Product Designer @ Arrow Birth
Jan 2020 – Jan 2020
• Created user flows and wireframes of the onboarding process and dashboard for the client’s new target market
• Conducted interviews and research to understand the client’s new B2C target audience
• Tested prototype using first-click, preferences, formative, and usability tests

### Youth Development Coordinator @ Boys & Girls Club
Jan 2019 – Jan 2020 | San Francisco Bay Area
• Designed and facilitated engaging lesson plans according to state standards and activities catered to students' interests
• Collaborated with other team members to improve classroom management and how to better help students in the program.
• Listened to students and gathered their feedback to create the best learning experience

### Culture Orientation Intern @ International Rescue Committee
Jan 2018 – Jan 2018 | San Diego, California
• Improved the current cultural orientation process refugees go through upon arrival to America. 
• Shadowed caseworkers to observe the cultural orientation process, volunteered in other departments and researched resources to learn more about what refugees need to help them navigate a new country.

### Lab Assistant @ UCSD Biology Department
Jan 2016 – Jan 2017 | Greater San Diego Area
• Maintained lab equipment, organized office information, and archived articles related to the project
• Trained new lab assistants on daily tasks that need to be performed.


## Education
### Bachelor of Science - BS in Human Biology
UC San Diego

### Faculty of Science in Faculty of Arts and Social Sciences
National University of Singapore

### UX/UI Design Certificate
Flatiron School


## Contact & Social
- LinkedIn: https://linkedin.com/in/kellycfung

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Source: https://flows.cv/kellyfung
JSON Resume: https://flows.cv/kellyfung/resume.json
Last updated: 2026-04-13