Improve, create, and design user interfaces to streamline user workflows

Collaborate with key stakeholders and product management teams to scope and build effective technical solutions and designs

Managed initial setup of new services in GCP using terraform and maintained secret management using Hashicorp Vault

Provided company-wide Tier 1 and Tier 2 hardware and software system technical support (100+ users)

Managed day to day IT troubleshooting, user support, device provisioning, and system administration

Improved logging and monitoring of ticketing system to ensure fast, quality resolutions for issues

Created processes and documentation for technical support and IT security

Facilitated and maintain vendor relationships for IT software systems

Evaluated business needs to effectively implement efficient technology solutions

Build, install, and test Linux and VMware servers

Developed ad hoc operational analysis to analyze metrics on existing operating models to identify issues and optimize processes

Wrote, reviewed, and revised policies and technical documents to demonstrate compliance with state and federal regulations (CLIA and HIPAA)

Researched, evaluated, and proactively implemented improvements to current clinical processes, product operation workflows, and internal tools

Developed technical development strategies, plans, and risk assessments to drive strategic decisions

Facilitated and lead communication between multiple functional areas to link interdependencies between studies, resolve study issues, process bottlenecks, and communication gaps to ensure successful completion of their studies