# Kelly Wengert Chan > Head of Product Design and Research | Product Leader architecting Agentic/AI experiences and driving outcomes, generating +$11.45B in revenue. Location: San Francisco Bay Area, United States Profile: https://flows.cv/kellywengertchan I care deeply about a double balance sheet: delivering measurable business impact while investing in the growth, creativity, and success of the people behind it. With over 18 years in product and platform experience, including 9 in leadership, I’ve built and led high-performing teams, launched global products across consumer and enterprise markets, and contributed to over $11.45B in revenue. My work spans software, hardware, platform, and GenAI experiences, reaching over 153 million users and featured in outlets like The New York Times, Fast Company, Wired, Forbes, and TechCrunch. I’m a competitive, collaborative, and forward-thinking leader who thrives in high-impact environments that demand bold thinking, consistent execution, and cross-functional alignment. Driven by curiosity and data, I align design with business strategy to deliver best-in-class execution and innovation at scale. ## Work Experience ### Director, Product Design and Research, Strata Cloud Manager @ Palo Alto Networks Jan 2024 – Present NetSec | $4.2B ARR | Platform + Agentic/GenAI + Strategy • Led a team of 10 designers within a 50-person organization, collaborating with over 200 PMs and 70 engineering teams. • Developed and executed UX strategies for Palo Alto Networks' flagship NetSec platform, enhancing user experience across product lines. • Spearheaded GenAI initiatives, scaling Copilot and Agentic experiences, resulting in improved threat visualization and automation. ### Head of Product Design and Research, Prisma Cloud @ Palo Alto Networks Jan 2024 – Jan 2024 Prisma Cloud | $750M ARR | Platform + GenAI + Strategy • Led product design, research, strategy, and GenAI for Prisma Cloud—now Cortex Cloud. Oversaw UX across 6+ technical domains (CNAPP), transforming fragmented acquisitions into a unified platform experience. • Built and led a high-performing, distributed team across design, motion, and research. • Delivered end-to-end Copilot vision and launched GenAI beta, informing enterprise adoption strategies. • Created a design culture grounded in customer insight, experimentation, and platform scalability. ### Head of Technical Documentation (Interim), Prisma Cloud @ Palo Alto Networks Jan 2023 – Jan 2024 Platform Documentation | Content Strategy | NPS + Self-Service Lift • Stepped in to lead the global documentation team during a critical transition period, overseeing content strategy, platform documentation, and user enablement initiatives. • Oversaw a 23-person team. • Improved NPS by 13 points and increased product discoverability (CTR +61.9%, feature click +144%). • Unified product communication standards across design, content, and product. • Elevated content strategy into a core driver of platform adoption and user confidence. ### Director, Product Design, Prisma Cloud @ Palo Alto Networks Jan 2023 – Jan 2023 Prisma Cloud | Platform + GenAI + Strategy • Owned end-to-end UX strategy for the Code to Cloud™ platform. Focused on delivering consistency and cohesion across siloed acquisitions and scaling platform capabilities. • Drove alignment between design, engineering, and PM to define scalable IA and UI patterns. • Helped lay the foundation for future GenAI and research investments. ### Advisory Board Member @ Ayuda Health Jan 2023 – Jan 2024 • Leadership Highlight — Empowering women entrepreneurs and fostering my personal growth as a product advisor. • Impact Highlight — Providing expertise in product, design, strategy, and vision to enhance the quality of life for individuals with chronic conditions. ### Senior Director, Product Design @ GoodRx Jan 2022 – Jan 2022 • Leadership Highlight — Supported a team of 8 responsible for 4 business verticals, impacting a design organization of 25. Led through a reorganization and layoffs to cultivate craft, established career ladders, design reviews, design sprints, and remote-only collaboration workshops. • Impact Highlight — Evolved the UX platform design strategy to empower the success between Sales, Business Development, Engineering, and Design for B2B2C experiences catering to the $30B pharma manufacturer solutions market. Collaborated with Product Executives on creative product strategy and design vision for a B2B2C flywheel to grow revenue by 20%. ### Senior Manager, Product Design @ Tile Jan 2017 – Jan 2022 [Acquired by Life360] • Leadership Highlight — Led a design organization of 10 from Series B to an acquisition, with a team of 4 directs responsible for 4 verticals. Improved team engagement and development by +8 points, established design quality and lean-startup methodologies, increased D&I company-wide by +12% with hiring strategy and defined company values winning “Best Place to Work” twice. • Impact Highlight — Crafted a multi-year strategy and implemented design unification across a 70-person organization to deliver innovative experiences across platforms and channels that grew SAAS revenue and DTC revenue +11% YOY. Previously: Manager of Product Design, Principal Product Designer ### Visual Design Lead, Netflix Originals @ Netflix Jan 2015 – Jan 2017 | San Francisco Bay Area • Leadership Highlight — Directed a 40-member creative team, crafted training workshops, designed 10 platform solutions, led a scalable design system that produced over 300 components, and oversaw advertising agencies. • Impact Highlight — Designed and implemented a highly personalized visual and content experience to increase viewing hours by 10% for 93M members driving $8.3B in global streaming revenue. ### Owner @ Kelly Wengert, LLC Jan 2010 – Jan 2015 | San Francisco Bay Area Powered my own business as a full-time, on-site, mobile design lead with fortune 500 companies to release innovative first-to-market customer experiences. Negotiated contract lengths with advertising partners in duration from 3 months to 1year. • Launched — 25 websites, 16 mobile projects, 6 apps, and 5 responsive sites end-to-end with balanced metrics-driven, vision, and design-led iteration. • Notable Projects — Apple.com, BenefitCosmetics.com, Blue Cross California Mobile App, Kohls.com, Stella&Dot.com. • Notable Advertising Clients — BBDO, DDB, DraftFCB, Eleven Inc., McCann Worldgroup, Organic, Publicis & Hal Riney, and Razorfish. ### Product Designer, Mobile @ SEPHORA Jan 2013 – Jan 2014 | San Francisco Bay Area Biggest beauty retailer in the world, renowned for its pioneering approach to digital. From conception to launch, a seamless customer experience was a top priority. Built central solutions, broke down technical barriers, and strengthened existing systems. ### Senior Interactive Art Director @ AKQA Jan 2010 – Jan 2012 | San Francisco Bay Area Created robust online shopping experiences, designed beautiful and simple interface solutions, delivered multiple iterative design concepts, and owned design through the production phase, which drove traffic and high conversion rates to grow the Target account into the largest in the agency. • Notable Projects — Target.com, Target Style, Target Holiday ### Interactive Designer @ Crispin Porter + Bogusky: CP+B Jan 2009 – Jan 2010 | Boulder, CO Designed integrated campaigns and created polished designs for online experiences — Burger King, Best Buy, and Volkswagen. • Cannes Lions, Titanium Lion Semi-finalist “The Truth About Tony Stewart, Burger King” 2010. • Cannes Lions, Cyber Lion Semi-finalist “Best Digitally Led Integrated Campaign, Burger King” 2010. • Cannes Lions, Cyber Lion Semi-finalist “Retail & ECommerce, including Restaurants, Burger King” 2010. ## Education ### Strategy in Innovation, Leadership MIT Sloan School of Management ### Bachelor’s Degree in Advertising The University of Texas at Austin ## Contact & Social - LinkedIn: https://linkedin.com/in/kellywengertchan - Portfolio: https://kellywengert.com --- Source: https://flows.cv/kellywengertchan JSON Resume: https://flows.cv/kellywengertchan/resume.json Last updated: 2026-04-13