Served as Tech Lead for a large-scale enterprise platform feature, authoring low-level design documentation adopted as the team's gold standard and coordinating security reviews, UAT, and penetration testing across 7 partner teams

Architected and shipped an automated license provisioning workflow handling complex state transitions at scale, reducing manual administrative overhead for enterprise customers

Contributed features to a high-scale GraphQL/DynamoDB content service handling 251M+ monthly resolver requests, including multi-language localization, search integrations, a shipped pagination fix, and EOL email notification workflows

Redesigned the enterprise LMS onboarding process for third-party platforms via LTI 1.3 (educational interoperability standard), consolidating tribal knowledge into documentation, defined SLAs, and a tracking system that reduced ad-hoc processes to a repeatable workflow averaging ~4.16 hours

Led end-to-end design and implementation of a pre-authenticated search system, achieving 179% improvement in search relevancy and 40x latency reduction (800ms → 20ms), contributing to 82% YoY increase in search usage

Built reusable frontend components powering a personalized recommendations system, addressing a content discovery gap where 80% of engagement was concentrated in just 2.5% of a 5,000+ course catalog

Spearheaded WCAG 2.1 AA compliance initiative, conducting accessibility audits, remediating customer-facing components, and leading knowledge shares with partner teams

Established search launch infrastructure including CloudFormation feature flag templates, rollback/rollforward runbooks, and E2E and canary test suites

Mentored 5 engineers through structured onboarding, authoring guides recognized by teammates as significantly reducing ramp-up time

Collaborated with other team members and cross-functionally collaborated with other teams within the university via Jira and Slack.

Supervised and mentored new hires in handling walk-in appointments, phone calls, and answering tickets.