# Kelsey Dickson

> Healthcare Operations & Administrative Professional | Systems-Oriented Problem Solver | Technical Background

Location: New York, New York, United States
Profile: https://flows.cv/kelseydickson

With a background in both healthcare administration and technology, I’ve built my career at the intersection of systems and people.

I genuinely enjoy bringing clarity to environments that can feel complex or overwhelming — whether that’s improving workflows,  resolving billing issues,  or helping teams stay aligned. Over the past 8+ years, I’ve supported healthcare providers and growing businesses by strengthening processes, protecting sensitive information, and making sure the small details don’t get missed.

I’m naturally organized and analytical, but at my core, I’m a people person. I value clear, thoughtful communication and pride myself on being someone others can trust and rely on. I’ve learned that the best operations work isn’t flashy — it’s thoughtful, structured, and grounded in strong relationships.

If you’re looking for someone who understands both how systems function and how people move within them, I’d love to connect.

## Work Experience
### Administrator @ JJ D'Orazio Integrative Psychiatric, NP PC
Jan 2025 – Present | New York, United States
I oversee medical billing operations, review documentation for accuracy, and resolve insurance discrepancies. I maintain HIPAA-compliant records and communicate regularly with patients, providers, and insurers to ensure clarity and timely resolution.

### Brand Strategy Consultant @ AEHEE
Jan 2025 – Present | New York, United States
I bring a systems-focused, problem-solving approach to my work with AÉHEE NY. I partner with the founder to strengthen operations, refine brand positioning, and align backend processes with sustainable growth. My work focuses on improving workflows, supporting digital strategy, and building the operational structure needed to scale thoughtfully.

### Software Engineer @ Teladoc Health
Jan 2022 – Jan 2023 | New York City Metropolitan Area
Front-end for Client + Services Platforms

### Software Engineering Apprentice @ Teladoc Health
Jan 2022 – Jan 2022 | New York, United States

### Community Member @ YearOne (Techstars 2020)
Jan 2021 – Jan 2022
Selected for an exclusive developer community aimed at supporting and mentoring non-traditional engineers as they break into tech. YearOne provides ongoing technical workshops, resources, and career coaching that support engineers from their earliest interviews to their first year on the job.

### Frontend Developer @ Divercity
Jan 2021 – Jan 2021
Collaborated with web designers and UX designers to meet project goals and create effective user experiences
Fixed bugs on the website and implemented code enhancements for maintainable up-to-date code 
Implemented a desktop tour to show users how a new feature works

### NYC Tech Talent Pipeline Fellow @ NYC Tech Talent Pipeline
Jan 2020 – Jan 2020 | New York, United States

### Administrative Assistant @ PRECISION IMAGING OF NEW YORK
Jan 2009 – Jan 2015 | New York, NY
Performed Administrative Assistant tasks such as managing medical reports, patient files, and insurance claim filing. Collaborated closely with partnering practices and legal firms to schedule diagnostic imaging. Developed and implemented patient status/ tracking system using AdvancedMD, TCMS, and MedFX.


## Education
### 19-week Software Engineering Immersive Web Development Fellowship
Flatiron School
Jan 2020 – Jan 2020

### Certificate of Completion in Front-End Web Development
New York Public Library TechConnect: Project Code, Phase I
Jan 2019 – Jan 2019

### Cosmetology/Cosmetologist in General
Gene Juarez Academy of Beauty
Jan 2004 – Jan 2005


## Contact & Social
- LinkedIn: https://linkedin.com/in/kelseydickson

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Source: https://flows.cv/kelseydickson
JSON Resume: https://flows.cv/kelseydickson/resume.json
Last updated: 2026-03-23