As a Creative Operations and Program Manager, I lead membership-focused creative programs from kickoff through launch, acting as the central liaison between clients, internal teams, and external vendors. I manage all phases of program execution with a focus on clarity, collaboration, and delivery excellence. My work centers on building systems that enabled creative teams to deliver exceptional results while maintaining efficiency, quality and alignment with strategic goals.

I streamline operations using tools like Slack, Miro, and Monday.com to ensure transparency, accountability and progress tracking across multiple workstreams. I also direct vendor and production operations for print, packaging, and specialty goods, overseeing contracts, timelines, and quality control to ensure every deliverable met both creative and operational standards. Throughout each project, I proactively identify risks, implement solutions and uphold consistency in quality and process across teams.

Key Contributions:

• Oversee the end-to-end management of membership-focused creative programs, driving alignment across multiple stakeholders and ensuring on-time, on-budget delivery.

• Develop and implement streamlined workflows that improve cross-functional visibility and reduce project turnaround times.

• Direct vendor and production operations, optimize partner relationships and improve quality assurance across physical deliverables.

• Strengthen client relationships by deeply understanding business objectives and advocating for creative alignment at every stage of production.

• Champion operational excellence and collaboration, creating a culture of clarity, accountability, and creative empowerment within teams.

As a Senior Project Manager - Digital Experience Design at Gensler, I oversaw the end-to-end execution of immersive and connected experiential projects for clients such as LG Display, LinkedIn, and Adobe. I excelled in developing concise and achievable project objectives, effectively communicating requirements, and managing project schedules, budgets, and coordination with sub-contractors, vendors, and consultants. Spearheading culture crafting programs, I fostered continuous evolution and growth within teams, prioritizing a culture of psychological safety and innovation. I closely monitored financial performance, managed stakeholder expectations, and handled project proposals, contract negotiations, fee management, and bidding coordination.

Following are some of my achievements at Gensler:

• Succeeded in overseeing $2.4M app design project with efficient management and execution.

• Achieved track record of delivering impactful projects on time and within budget.

• Known for directing teams of up to 20 professionals, including experience strategists, design directors, UI/UX designers, software developers, content strategists, artists, lighting designers, architects, and creative technologists.

At Plus Consulting, I served as a Program Manager, leading the execution of various programs with a focus on aligning resources, timelines, and budgets for optimal success. Notably, I spearheaded the design and implementation of Salesforce for a major international airport, delivering a robust and tailored solution. In addition to program management, I took on the role of mentorship, providing guidance and support to three junior project managers, fostering their professional growth and development. With a keen eye for detail and strategic planning, I ensured seamless execution, meeting project objectives within established timelines and budgets.

My key successes in this role are:

• Enhanced project documentation, streamlined team communication, and improved overall project efficiency while implementing and introducing formal project management processes.

• Increased engagement levels and enhanced employee experience by collaborating with human resource leadership to implement innovative strategies.

• Contributed to compliance efforts of an organization valued at nearly $18B while assisting in achieving CMMC (Cybersecurity Maturity Model Certification) compliance and enabling the ability to secure government contracts.