Programming web crawlers.

Teach English language skills (conversation, writing, and speaking) to foreign high school students

Teach conversation skills, vocabulary, and culture to non-native speakers

Solved escalated customer problems related to an academic publishing software product.

• Debugged XML-related issues.

• Debugged web application issues (JSP, HTML, etc.).

• Worked with development engineers to resolve the most highly complex problems.

Managed various infrastructure projects with offshore software development teams in India.

• Tracked all tasks, schedules, and resources.

• Communicated extensively with engineers in India to communicate requirements, resolve problems, etc.