Santa Clara, California, United States
I lead platform-level design strategy for ServiceNow’s shared UI component ecosystem including emerging AI patterns — shaping how core surfaces evolve across the enterprise and ensuring visual and interaction coherence at global scale.
Key achievements:
• Co-defined multi-year platform and component strategy with product and engineering leadership, aligning system investments to business priorities.
• Led a company-level modernization initiative to redesign the desktop agent experience and introduce mobile-adaptive workflows, raising the consumer-grade bar across flagship surfaces.
• Designing AI-native design/development tooling that improved governance, increased component consistency, and accelerated team velocity.
• Elevated visual design quality for agent workflows by defining principles that improved clarity, hierarchy, and cross-surface cohesion.
• Created ServiceNow’s first design pattern library and established a scalable operating model for cross-organizational contribution, maintenance, and governance.
• Standardized UI terminology across design, engineering, and product, improving communication, alignment, and decision-making.
• Collaborated on a new product quality program, introducing scalable review mechanisms and gating criteria tied to release readiness.