# Ken Skistimas > Director, User Experience - Platform @ ServiceNow | AI-Powered Design Systems, Patterns, Design Quality and AI Design Tooling. Location: San Francisco, California, United States Profile: https://flows.cv/kenskistimas I’m a design leader with 20+ years of experience shaping multi-surface product ecosystems, scaling global design systems, and elevating visual design quality for some of the world’s most recognized technology companies—including ServiceNow, Meta, Salesforce, and GE. My strength lies at the intersection of design strategy, systems thinking, and visual excellence. I specialize in building unified design languages, defining platform-level UX architecture, and driving adoption across large, distributed organizations. I care deeply about clarity, craft, and creating experiences that feel intuitive, elegant, and coherent—no matter the scale or complexity of the product environment. Across my career, I’ve led: - Large-scale design system transformations (0→1 and mature-system modernization) - Multi-year, cross-functional platform strategy in partnership with VP-level product & engineering leaders - High-performing global teams across US, EMEA, and multi-disciplinary orgs - AI-enabled design workflows, governance models, and quality frameworks - Visual direction for product suites spanning web, mobile, and emerging platforms (including VR) I’m passionate about elevating design maturity, building strong design culture, mentoring senior ICs, and creating the operational foundations that allow teams to ship high-quality, consumer-grade experiences at scale. I thrive in organizations that value strategic thinking, collaboration, and design as a multiplier for the business. ## Work Experience ### Director, User Experience @ ServiceNow Jan 2026 – Present Leading the Experience Foundations team. ### Senior Design Manager, Platform @ ServiceNow Jan 2023 – Jan 2026 | Santa Clara, California, United States I lead platform-level design strategy for ServiceNow’s shared UI component ecosystem including emerging AI patterns — shaping how core surfaces evolve across the enterprise and ensuring visual and interaction coherence at global scale. Key achievements: • Co-defined multi-year platform and component strategy with product and engineering leadership, aligning system investments to business priorities. • Led a company-level modernization initiative to redesign the desktop agent experience and introduce mobile-adaptive workflows, raising the consumer-grade bar across flagship surfaces. • Designing AI-native design/development tooling that improved governance, increased component consistency, and accelerated team velocity. • Elevated visual design quality for agent workflows by defining principles that improved clarity, hierarchy, and cross-surface cohesion. • Created ServiceNow’s first design pattern library and established a scalable operating model for cross-organizational contribution, maintenance, and governance. • Standardized UI terminology across design, engineering, and product, improving communication, alignment, and decision-making. • Collaborated on a new product quality program, introducing scalable review mechanisms and gating criteria tied to release readiness. ### Product Design Manager @ Meta Jan 2022 – Jan 2023 | Burlingame, California, United States Owned visual and interaction language for a new cross-platform (web, mobile, VR) product suite within Meta’s emerging technology organization. Key achievements: • Built a unified design system for a 0→1 product suite, creating coherence across three distinct platforms. • Partnered with Meta’s Brand Systems team to pilot and refine new brand primitives (color, gradients, typography) directly within product. • Delivered accessible, theming-capable UI libraries across platforms, enabling product differentiation and scalability. • Created a design ambassador program and cross-team processes that accelerated adoption and alignment. • Co-created accessibility OKRs and ensured 100% compliance across Portal UI components. ### Product Design Manager @ Meta Jan 2019 – Jan 2022 | Menlo Park, CA Led the modernization of Meta’s multi-product design system for Ads & Business tools used by 9M+ customers, shaping design language, component architecture, and quality standards across 25+ products. Key achievements: • Directed an 18-month redesign of the business design system, improving consistency, usability, and visual clarity across a vast product landscape. • Scaled and led a global design team across the US and EMEA; developed senior ICs and strengthened hiring and talent pipelines. • Drove evolution of the visual language for Meta Business Suite, modernizing typography, spacing, and aesthetics to improve clarity and customer sentiment. • Built adoption frameworks—including documentation, support models, tooling, and training—resulting in 80%+ system coverage across priority workflows. • Delivered comprehensive Figma UI libraries for web and mobile used by 400+ designers; led the transition from proprietary tools to Figma. • Defined design quality metrics, audit processes, and release-integrated quality gates. ### Product Designer @ Meta Jan 2018 – Jan 2019 | Menlo Park, California ### Director, User Experience @ GE Digital Jan 2016 – Jan 2018 | San Ramon, CA Led the redesign of the Predix Design System for enterprise industrial IoT applications, aligning multiple industries under a unified visual and interaction language. Key achievements: • Drove end-to-end redesign of the design system across eight industrial verticals, improving consistency, flexibility, and visual coherence. • Built aesthetic foundations including iconography, grid systems, component styling, and documentation. • Designed and delivered a 100+ component Sketch UI kit and partnered with engineering to open-source the system. • Defined scalable data visualization architecture with reusable high-performance chart components. ### Director, User Experience @ Salesforce Jan 2016 – Jan 2016 | San Francisco, CA Led design for early Lightning Experience foundations and contributed to Salesforce’s transformation into a modern, cohesive, visual-first ecosystem. Key achievements: • Drove visual and interaction design for foundational Lightning patterns including templates, navigation, headers, and responsive systems. • Designed core structures for Lightning’s first major release, influencing the future direction of Salesforce’s design language. • Facilitated cross-functional workshops that shaped requirements and pattern architecture for the Lightning Design System. • Partnered with product and marketing teams to create high-impact demo experiences showcased at Dreamforce. ### Senior Manager, User Experience @ Salesforce Jan 2013 – Jan 2016 | San Francisco Bay Area ### Lead User Experience Designer @ Salesforce Jan 2013 – Jan 2013 | San Francisco Bay Area ### Lead User Experience Designer @ Scribd Jan 2011 – Jan 2013 | San Francisco, CA • Lead the UX design for Scribd's mobile products including the Scribd apps for iOS, iPad, Android and mobile web. • Instituted design changes to mobile web that resulted in a significant increase in revenue without sacrificing the quality of the experience. • Provided guidance to design team in regards to best practices and interaction consistency among products. • Oversaw design explorations on Scribd.com's most highly trafficked pages with the goals of increasing user retention and revenue. • Supplies recommendations to leadership team for product road maps based on user input, usability research and usage data. ### Senior User Experience Designer @ Rhapsody International Jan 2008 – Jan 2011 | San Francisco, CA • Lead the user experience and visual design for Rhapsody’s mobile applications on iOS, Android, Blackberry and Windows Phone 7. • Doubled the usage of Rhapsody’s iOS app as a result of UI changes and feature additions based on user feedback. • Collaborated with product owners to clarify features, define specifications and prioritize development backlogs. • Organized and performed usability testing sessions for all products and communicate the results to stakeholders. • Established cross-team design review sessions in an effort to unify the user experience and brand appearance among products. ### Lead Visual Designer @ eBay, Inc Jan 2007 – Jan 2008 • Participated in cross-functional teams working to update, create and develop features primarily related to eBay sellers. • Instrumental in the design of the Seller Dashboard and associated visualizations which gives users a view into their overall system health. • Designed and prototyped experimental interfaces with the goal of significantly shortening the path for sellers to list their items for sale on eBay. • Assisted with several grass roots projects including the original release of the eBay iOS app. • Supported and mentored other visual design team members; acted as a technical liason between designers and developers. ### Designer @ Metaweb Technologies, Inc Jan 2005 – Jan 2007 •Contributed to key product design decisions with the goal of integrating semantic data with the traditional web. •Responsible for a majority of the initial user interface and branding elements in the web app. •Designed AJAX-based user interface elements including type-ahead search and inline input mechanisms. •Worked in conjunction with developers and product team to quickly adapt to changing business needs or technical limitations. •Maintained CSS and HTML templates to ensure the product matched visual and interaction specifications. ### Designer @ Applied Minds, Inc Jan 2001 – Jan 2005 • Played a critical role in a small team that developed new ways of interacting with and displaying large amounts of data. • Projects varied from data analysis and input, network security, as well as small and large screen visualizations. • Produced storyboards, prototypes and visual treatments based on loose internal and client requrements. • Co-inventor on several patents revolving around user interface visualizations. • Responsible for instituting a high quality visual style that became synonymous and expected with our team's output. ### Principal @ Ken Skistimas Design Jan 2000 – Jan 2005 • Consulted with clients regarding various aspects of graphic, online design and user interface design. • Provided design concepts, art direction, style guidelines for web sites and software applications. • Managed projects within budget and time constraints. • Clients include various Bay Area technology companies. ## Education ### Communication Design University of North Texas ## Contact & Social - LinkedIn: https://linkedin.com/in/kskistimas - Portfolio: https://www.skistimas.com --- Source: https://flows.cv/kenskistimas JSON Resume: https://flows.cv/kenskistimas/resume.json Last updated: 2026-04-13