•Led the development and optimization of internal tools to streamline support operations, reducing response times and
improving developer productivity and satisfaction, using NextJS, ReactJS, and TypeScript with GCP cloud services
•Delivered expert technical support to external to large companies and indie developers by providing implementation
guidance, debugging complex issues, and conducting architectural consultations, enhancing client satisfaction to
improve our ROI on time spent with clients
•Spearheaded the resolution of 50+ critical product bugs by coordinating with cross-functional teams, leveraging
customer feedback and technical insights to prioritize fixes, and shaping the roadmap for future features
•Authored several pages within the high visibility, comprehensive technical documentation, tutorials, and guides,
reducing developer onboarding time by 20% and enabling returning developers to utilize the product more effectively
•Delivered tailored solutions for React, Next.js, webhooks, and PostgreSQL integrations across 100+ customer
projects, resolving issues with an average SLA of 24 hours and boosting deployment success rates by 20%