Synthesize and share user insights with all product teams

Establish processes to enable product teams to both access users and efficiently conduct their own ad hoc research

Created an ongoing generative research practice targeting traditionally under-represented customer perspectives

Design Lead

Led the app-wide redesign of our filtering UX pattern utilized by all product teams

Mentor product designers working on features in zone

Design Lead

Prototyped, tested, designed, and validated features for key Engagement workflows

Established new research processes connecting Customer Success with Product to conduct responsible, tracked, and documented user research