Innovated and implemented the widely requested "Daily Affirmations" feature, empowering users with personalized affirmations directly on their dashboards. Seamlessly integrated with Customer.io to deliver affirmations via text messages. This allowed Monument’s features to come into parity with an acquired service (Tempest), so that Tempest’s users would be more familiar with the platform when migrated over to Monument.

Engineered relational tables, service methods, and rigorous testing procedures, utilizing SQL and RESTful APIs within NestJS, to enable seamless integration of employers onto the platform extending crucial support to a larger demographic within our user community. Employer analytics has aided in communicating anonymized data with partners about the effectiveness of the Monument program.

Proactively identified and resolved complex user experience bugs using Agile methodologies and Asana, resulting in enhanced user satisfaction and uninterrupted application usage.

Built and nurtured a high-performing care coordination team, fostering a culture of innovation and collaboration that contributed significantly to scaling Monument's support capabilities to meet escalating user demands.

Played a pivotal role in solidifying Monument’s position as a leading health tech organization, implementing strategic initiatives that optimized user experience and ensured industry-leading support standards, contributing to elevated user satisfaction and brand loyalty.

Partnered with engineering and product teams to push for an in-house scheduling system which contributed to improved clinician and user experience based on feedback.

Provided live technical support for both the Peloton native application and Peloton bike.

Place orders for replacement parts when assistance further than troubleshooting is required

Provide the engineering team with information on the most common and pressing issues that are presented to us by the members