•Developing a full stack service for a customer service application in TypeScript using React Redux for the UI with soft-phone/WebRTC that is currently serving real time customer phone calls
•Developing new project on back-end service for persisting and querying customer service associates' session data with call volume of 150,000 times per minutes using DynamoDB and Kinesis, and participating in service design
•Wrote front-end and back-end portion of call transfer and on/off hold functionalities for the call control panel with event listening on AJAX network calls from the back-end for UI transitions
•Wrote back-end network calls for event listeners for call initiation, transfer and customer agent state transitions and AJAX calls fro internal endpoints
•Investigated and resolved concurrency issue with legacy data persistence service that impacted 2.3% of the services's API calls
•Participated in implementation, testing and monitoring for data storage option migration to AWS DynamoDB that saved 1 million dollars annually in comparison to the old storage option
•Helped architect and plan out replacement options for deprecated services that reduced dev maintenance and provided more stable service
•Solved customer and internal incidents in real time manner during on-call, utilizing domain knowledge and experience to give advice and implement fixes