• Development lead of Tendo’s tenant onboarding and lifecycle services, enabling implementation teams to configure tenants, deploy components, and deliver customer solutions faster, more reliably, and with fewer manual steps.

• Designed and built Tendo’s centralized AI Gateway, migrating and replacing multiple direct Bedrock integrations with a single, unified API that provides platform-wide LLM access, token usage tracking, cost reporting, document indexing, and vector search to support AI enabled features. Built configurable AI guardrails to ensure safe AI usage by preventing exposure of PII, harmful content, and other sensitive information.

• Developed and maintained internal tooling that increased developer velocity and platform reliability. Projects included AWS CDK constructs, Golang middleware (OTEL tracing, AWS authentication), RabbitMQ observability, and AWS alarm notification systems.

Global Search

• Designed and implemented enterprise-wide search integrations across key domains including vehicles, customers, work orders, and ticketing, empowering customer service and operations teams to work faster and more efficiently. Leveraged Java, Spring Boot, Elasticsearch, Redis, and GraphQL to deliver low-latency, scalable search experiences that optimized workflows and improved response times.

Reporting Platform

• Built and launched reporting capabilities supporting both Amazon and internal Rivian stakeholders, including sorting, filtering, exporting, scheduled reporting, and data integrations. Championed alignment across teams by defining a standardized data contract, enabling seamless cross-service integration. Delivered new services and infrastructure by developing CI/CD pipelines, Terraform modules, and GraphQL business logic, ensuring highly available, automated, and scalable reporting solutions. (Java, Spring Boot, GraphQL, Terraform, SQS)

· Developed reusable JavaScript components to streamline feature development and improve consistency across the platform. Implemented design specifications to reduce visual clutter and enhance readability, delivering a cleaner and more intuitive user experience. Optimized client-side performance of key UI components, resulting in a smoother, more responsive desktop experience for customer service teams.

Omnichannel Services

· Service owner and omnichannel services lead for mobile push, email, and SMS notifications. Built and delivered a scalable, high volume service used to deliver omnichannel notifications. (RabbitMQ, Scala, Akka, Cats, Shapeless)

· Development lead for migrating Workday's iOS push notifications from Apple's legacy Push Notification Service to Firebase Cloud Messaging. (Java)

Workday Extend (Workday Cloud Platform)

· Lead a team of 5 engineers on the development and launch of Workday Marketplace (marketplace.workday.com) for all of Workday's partners and prospective customers. Worked closely and drove alignment with marketing, product, development, and devops teams to meet requirements of the site. (AWS, Java, React)

· Designed and built the faceted search feature for Workday Marketplace and Workday Extend's Developer site (developer.workday.com). (AWS, Elasticsearch, Scala, React)